ZOYA OYAREBU
Montclair,NJ
Summary
Highly motivated and detail-oriented coordinator Professional with over 5 years of experience delivering exceptional client support, managing complex inquiries, and driving operational excellence across financial, technology, and logistics environments. Proven ability to handle high-volume customer interactions with professionalism and empathy while maintaining top performance in key metrics such as customer satisfaction, first-call resolution, and on-time delivery. Skilled in utilizing SAP, ERP/SCM systems (Oracle, NetSuite), and Azure DevOps to manage orders, validate data, and ensure accuracy throughout the customer lifecycle. Demonstrated success in cross-functional collaboration, coordinating with sales, logistics, and technical teams to resolve issues and streamline operations. Recognized for strong analytical, problem-solving, and leadership skills, including experience leading team meetings, optimizing workflows, and supporting project delivery as a junior project manager.
Overview
5
5
years of professional experience
Work History
OPERATION COORDINATOR
METRO ONE
11.2023 - Current
- Coordinated logistics and scheduling to streamline operations and enhance service delivery.
- Worked cross-functionally with logistics, sales, and technical teams using SAP to resolve issues and ensure customer satisfaction.
- Maintained KPIs such as first-call resolution, customer satisfaction scores, and average handling time.
- Responsible for managing customer orders, coordinating with logistics and warehouse teams to ensure timely and accurate delivery, and serving as the main point of contact for order-related inquiries.
- Works closely with cross-functional teams to support efficient supply chain operations and improve service performance.
- Monitor service KPIs such as on-time delivery rates and customer satisfaction.
- Prepare shipping documents, invoices, customs forms, etc.
- Use ERP or SCM systems (like SAP, Oracle, NetSuite)
- Addressed data problems, daily inquiries, troubleshooting solutions to minimize interruptions and meet deadlines.
TECHNICAL PROJECT MANGER
JACKSON DAWSON
02.2021 - 08.2023
- Conduct/compose welcome calls/emails setting proper client expectations
- Led all team meetings and guided the team workflow by identifying the risk, issues and solutions to avoid roadblocks
- Collaborated with the Account Management Team to forecast, schedule and monitor project timelines, personnel and project matrix and budget cost efficiency using Gantt Chart
- Served as the project manager for the Ford Pro Event Project, managing two teams of 10 front end and back-end engineers
- Participated in the Quality Assurance Testing with the QA Engineers on a regular cadence using Azure DevOps system
- Served as backup for the Senior Project Manager.
SUPPLY CHAIN ANALYST
ALLIED UNIVERSAL
08.2021 - 08.2022
- Coordinated logistics for domestic and international shipments in compliance with trade regulations.
- Developed weekly inventory reports and maintained stock accuracy above 98%.
- Mentored a team of 5 supply planners in the supply chain planning process.
- Improved planning and scheduling process by 30% by maintaining data integrity and accuracy
- Maintained detailed records of customer interactions and inquiries for future reference Using azure devOps.
Education
Bachelor of Science - Finance; Minor in Accounting
KEAN UNIVERSITY
05.2021
Skills
- Memberships: New York Finance, Trading and Banking Meetup
- Scheduling management
- Inventory oversight
- Project scheduling
- Logistics coordination
- Project lifecycles
- Operations management
- Scheduling coordination
- Technical Skills: Proficient computer skills in Microsoft Excel, PowerPoint, and Word, QuickBooks
- Supply ordering
Timeline
OPERATION COORDINATOR
METRO ONE
11.2023 - Current
SUPPLY CHAIN ANALYST
ALLIED UNIVERSAL
08.2021 - 08.2022
TECHNICAL PROJECT MANGER
JACKSON DAWSON
02.2021 - 08.2023
Bachelor of Science - Finance; Minor in Accounting
KEAN UNIVERSITY