Zoya Prenaj

Sterling Heights

Overview

years of professional experience

Shores Medical Billing

06.2025 - Current

Chesterfield Township Police Department

08.2024 - 06.2025

Provided informative briefings to update superiors on current situations and responsibilities.
Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
Conducted physical training to keep fit and perform job duties productively.
Followed protocols and procedures to perform tasks quickly and minimize mistakes.
Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.

Silver Pine Medical Group

05.2020 - 07.2024

Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Collected room deposits, fees, and payments.
Scheduled, coordinated and confirmed appointments and meetings.
Maintained confidentiality of sensitive data to protect customer and business information.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Shelby Health and Rehabilitation Center

07.2019 - 05.2020

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Completed data entry and filing to keep records updated for easy retrieval.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Completed all tasks in compliance with company policies and procedures.

Macomb Community College

Warren, MI

12-2024