Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoya Sadat-Abhary

Woburn,MA

Summary

Hardworking, passionate, and highly adaptable individual with strong work ethics who is able to overcome any obstacle. Having worked in various environments I've learned how to pick up on new knowledge/skills very quickly and consider myself a fast learner, as well as being able to work great in a fast pace team setting, while maintaining both customer and team relations. My goal is to be a dedicated and valued member of this team in addition to providing nothing but excellence.

Overview

6
6
years of professional experience

Work History

Barback

Yard House Restaurant
02.2024 - 06.2024
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Replaced empty kegs and soda syrups.
  • Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.

Food Runner

Yard House Restaurant
02.2024 - 06.2024
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Salesperson

Historic Academy, LLC
08.2023 - 01.2024
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Pharmacy Technician Trainee

Walgreen's Pharmacy
09.2022 - 03.2023
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Completed insurance forms and billed insurance companies.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Assistant Manager

CosmoProf
02.2021 - 09.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.

Salesperson

Bath & Body Works
10.2020 - 02.2021
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Implemented effective sales strategies to maximize revenue generation.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.

Cook Manager

Dairy Queen Grill & Chill
11.2018 - 07.2020
  • Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
  • Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
  • Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
  • Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
  • Provided exceptional customer service by addressing diner concerns promptly and professionally.
  • Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
  • Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Oversaw food preparation and monitored safety protocols.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

Degree -

Valley Vista High School
Surprise, AZ
05.2019

Skills

  • Customer Engagement
  • Customer Care
  • Customer Service
  • Complaint Handling
  • Team collaboration
  • Strong communication
  • Active listening
  • Cash Handling
  • Opening and Closing Procedures
  • Relationship Building
  • Product and Service Knowledge
  • Complex Problem-Solving

Timeline

Barback

Yard House Restaurant
02.2024 - 06.2024

Food Runner

Yard House Restaurant
02.2024 - 06.2024

Salesperson

Historic Academy, LLC
08.2023 - 01.2024

Pharmacy Technician Trainee

Walgreen's Pharmacy
09.2022 - 03.2023

Assistant Manager

CosmoProf
02.2021 - 09.2022

Salesperson

Bath & Body Works
10.2020 - 02.2021

Cook Manager

Dairy Queen Grill & Chill
11.2018 - 07.2020

Degree -

Valley Vista High School

Similar Profiles

CREATE PROFILE
Zoya Sadat-Abhary