Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoya "Silas" Falgo

Chester

Summary

Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Baker

Heritage Deli And Bakery
09.2021 - Current
  • Developed and executed daily baking schedules to ensure timely production of baked goods.
  • Collaborated with team members to create seasonal menu items, boosting customer satisfaction.
  • Monitored inventory levels of ingredients, reducing waste through effective stock management practices.
  • Assisted in maintaining cleanliness and organization of baking areas to comply with health regulations.
  • Evaluated product quality consistently, ensuring adherence to established recipes and presentation standards.
  • Coordinated with management on special orders, ensuring all customer requirements were met accurately.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Created appealing displays to showcase products in bakery.
  • Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
  • Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
  • Increased customer satisfaction with friendly and efficient service.
  • Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.

Sales Associate

Hot Topic
04.2021 - 09.2021
  • Delivered exceptional customer service, fostering positive relationships and repeat business.
  • Utilized point-of-sale systems to process transactions efficiently and accurately.
  • Developed visual merchandising displays that increased product visibility and appeal.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Crew Member

Disney Store
10.2020 - 04.2021
  • Delivered excellent customer service, ensuring satisfaction and repeat business.
  • Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
  • Maintained cleanliness and organization of work areas, adhering to health and safety standards.
  • Collaborated with team members to achieve operational goals during peak hours.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Resolved customer complaints promptly, enhancing overall guest experience.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Domino's Pizza
07.2019 - 03.2020
  • Assisted in training new crew members on company policies and procedures.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Overhills High School
Spring Lake, NC
06-2016

Skills

  • Customer service
  • Food safety and sanitation
  • Product presentation
  • Opening and closing duties
  • Kitchen equipment operation
  • Recipe creation and conversion
  • Stock rotation
  • Allergen awareness
  • Multitasking and organization
  • Equipment maintenance
  • Baking
  • Display case arrangement

Timeline

Baker

Heritage Deli And Bakery
09.2021 - Current

Sales Associate

Hot Topic
04.2021 - 09.2021

Crew Member

Disney Store
10.2020 - 04.2021

Crew Member

Domino's Pizza
07.2019 - 03.2020

Overhills High School