Summary
Overview
Work History
Education
Skills
Accomplishments
References
Training
Timeline
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Zane Roy-Arthur Neill

4608 Standing Bluff Way, Las Vegas,NV

Summary

Engineering Specialist with a proven track record in systems analysis, project management, and technical troubleshooting. Demonstrates high productivity and efficiency in task completion, ensuring successful project outcomes. Known for strong problem-solving skills and adaptability in collaborative environments. Committed to achieving business goals through effective technical management and impactful analyses.

Overview

13
13
years of professional experience

Work History

BUILDING AND SYSTEMS ENGINEERING SPECIALIST

UNITED PARCEL SERVICE
Las Vegas, Nevada
09.2023 - 07.2025
  • Work transfer from Global Business Services to Buildings and Systems Engineering as a Building Maintenance Specialist:
  • Complex project maintenance of 28 facilities throughout Southern California and Hawaii. This included being on call to answer for plumbing, electrical, fire and safety, grounds, network, and automation issues for all sites.
  • Utilizing email, telephone, CBRE ServiceNow, and Microsoft Office to coordinate, implement, and develop solutions to everyday issues at all sites.
  • Ensuring strict adherence to Global Risk Consulting advisements, process requirements, data sensitivity, client relations, professional relations, and vendor relations.
  • Developing new processes for streamlined issue tracking and work order management using Microsoft Excel sheets and CBRE ServiceNow tickets.
  • Training of a co-worker on the new job position after only two weeks on the job.

INTERNAL CUSTOMER SUPPORT, BUILDING MAINTENANCE SPECIALIST

UNITED PARCEL SERVICE
Las Vegas, Nevada
01.2020 - 09.2023
  • Initial work was providing internal customer support to all UPS employees through call-center remote work, advancing from General Support Technician I to Internal Customer Specialist in two years.
  • Logging calls, diagnosing issues, performing high-level remediation, and contacting application maintenance personnel; this was for 300+ applications used throughout the world by UPS employees, ranging from password resets all the way up to remote control of server hardware to ensure automated facility operation during power outages, prioritizing certain machines over others to stay within generator load, and minimizing building impact.
  • Utilizing QWS3270, RACF, NetOp RCP, ADID, Windows RFA, and phone calls to diagnose and troubleshoot issues.
  • Ensuring strict adherence to safety regulations, process requirements, data sensitivity acknowledgments, client relations, professional relations, and vendor relations.
  • Collecting and displaying data using a self-built ServiceNow dashboard to display to all other ICS agents.
  • Training 17 employees during the course of work. Hiring over 300 employees to work in a back-office environment.

INSTALLATION & SERVICE TECHNICIAN, On-Call

ARDENT PROGRESSIVE SYSTEMS & GAMES
Las Vegas, Nevada
07.2012 - 01.2020
  • Performed diversified duties in support of a leader in the development and distribution of innovative and cutting-edge slot and kiosk game software solutions, as well as casino data systems.
  • Loading, delivering, setting up, installing, calibrating, inspecting, testing, troubleshooting, demonstrating, and repairing beverage comping machines at bars in all major casinos, excluding MGM International properties.
  • Utilizing solderers to assemble boards, as well as digital multi-meters to install and test units.
  • Ensuring strict adherence to safety regulations, as well as quality client relations.
  • Requisitioning and maintaining cables.
  • Collecting data and operating Delphi and SQL software to prepare accurate monthly beverage comp reports.
  • Training one new technician.
  • Accomplishments:
  • Received a letter of recommendation.

Education

BACHELOR OF SCIENCE - COMPUTER SCIENCE

University of Nevada
Las Vegas, Nevada
01.2017

Skills

  • Technical and organizational proficiency
  • Systems analysis and research
  • Coding and development
  • Project management
  • Analytical skills
  • Quality assurance and safety controls
  • Training and personnel oversight
  • Regulatory compliance
  • Accurate documentation and reporting
  • Multitasking in fast-paced environments
  • Interpersonal communication skills
  • Customer service excellence
  • Professional interaction at all levels
  • Troubleshooting and problem solving
  • Crisis resolution with tact
  • Positive company representation
  • Computer proficiency in various software
  • Salesforce certification active
  • SQL, GitHub, Windows 10 expertise
  • Microsoft Office suite proficiency
  • Project oversight and management
  • Process optimization strategies
  • Equipment maintenance expertise
  • Building automation systems knowledge
  • Technical troubleshooting skills
  • Customer relationship management strategies
  • Data analysis capabilities
  • Work order management proficiency
  • Vendor relations expertise
  • Team building initiatives
  • Employee training programs development
  • Attention to detail focus
  • Innovative thinking approaches
  • Electrical systems knowledge base
  • Expert technical support services provided
  • Technical writing proficiency

Accomplishments

  • Coaching assistant for each position held in Internal Customer Support showing expertise in training and job performance.

References

References available upon request.

Training

  • Ardent Progressive Systems & Games, Las Vegas, NV: Standard Operating Procedures; Cultural Diversity; Fire, Evacuation & Public Safety Protocols; OSHA Regulations; Sexual Harassment Awareness.
  • United Parcel Service, Las Vegas, NV: Forklift Certification, Project RFA Management and Bidding, Maximo Parts Ordering and Stockkeeping, Building Operations and Facility Management, Internal Customer Support Subject Matter Expert, Support Desk Training, and Training Documentation Creation and Maintenance.

Timeline

BUILDING AND SYSTEMS ENGINEERING SPECIALIST

UNITED PARCEL SERVICE
09.2023 - 07.2025

INTERNAL CUSTOMER SUPPORT, BUILDING MAINTENANCE SPECIALIST

UNITED PARCEL SERVICE
01.2020 - 09.2023

INSTALLATION & SERVICE TECHNICIAN, On-Call

ARDENT PROGRESSIVE SYSTEMS & GAMES
07.2012 - 01.2020

BACHELOR OF SCIENCE - COMPUTER SCIENCE

University of Nevada

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