Zranglousse Tokpa
Darby,PA
Summary
Compassionate Human Services Professional experienced in supporting individuals with autism and intellectual and developmental disabilities. Delivered individualized care and behavioral interventions through advocacy and person-centered support. Committed to empowering individuals and fostering independence in underserved communities.
Overview
1
1
Certification
9
9
years of professional experience
Work History
ABA Counselor
Melmark
Berwyn, Pennsylvania
10.2026 - Current
- Used de-escalation techniques during challenging behavioral episodes.
- Ensured client safety during activities and community outings to promote well-being and prevent incidents. during activities, transitions, and community outings.
- Supported personal care, hygiene, and mealtime routines.
- Documented client progress and incidents to ensure compliance and support treatment planning.
Residential Counselor
Merakey
Philadelphia, PA
01.2026 - Current
- Maintained a safe and supportive environment for all residents
- Promoted independence and fostered positive behavior in residents
- Supported individuals in group home settings with daily routines and activities
- Helped clients follow their care plans and achieve personal goals
- Coordinated care with team members through effective communication
- Provided support during crisis situations by employing de-escalation techniques and active listening. and problem-solving during critical situations
- Recorded daily progress and highlighted concerns to supervisors
PCA Personal Care Assistant
Delta-T Group
Sharon Hill, PA
03.2025 - Current
- Delivered one-on-one support for students to navigate various challenges
- Facilitated daily routines and activities to enhance student participation
- Supported students with special needs in classroom and school settings
- Collaborated with teachers and staff to effectively address student needs
Caregiver
Casmir Care Services
Philadelphia, PA
11.2023 - Current
- Provided personal care support, enhancing clients' dignity and well-being
- Facilitated daily living activities, fostering independence and enhancing quality of life
- Ensured safe, clean environment to promote client health and comfort
- Communicated effectively with clients and families to ensure needs were met
- Provided emotional support and companionship to improve quality of life
- Followed care plans and reported changes to supervisors
- Used time management skills to balance multiple client needs
Caregiver
Keystone First
Darby, PA
06.2023 - Current
- Assisted clients with daily living tasks, enhancing their independence and well-being
- Delivered companionship and emotional support to improve clients' quality of life
- Maintained a safe and comfortable environment for clients in their homes
- Documented and communicated changes in client condition to supervisors to ensure proper care and response.
Caregiver
Edomight
Elmwood, PA
06.2022 - Current
- Provided companionship and emotional support, fostering clients' mental health and well-being
- Assisted clients with personal needs, enhancing their daily living experience
- Maintained cleanliness and safety, ensuring a comfortable and secure environment for clients
Caregiver
Shalom Home Care
Darby, PA
12.2021 - Current
- Supported clients in achieving daily independence through task management assistance
- Fostered emotional support through companionship during daily activities
- Facilitated social engagement by accompanying clients on outings and activities
Caregiver
Right At Home
Media, PA
12.2020 - Current
- Facilitated daily living activities and personal care, promoting independence and comfort
- Delivered compassionate care and support to elderly clients, enhancing their quality of life
- Offered companionship to clients during visits, fostering emotional well-being and connection
- Ensured clients felt supported and valued
Caregiver
Heron Home Health
Drexel Hill, PA
12.2020 - Current
- Assisted elders with daily tasks and personal care to promote independence
- Maintained safety and support for residents in living spaces to foster comfort
- Provided companionship to enhance clients' emotional well-being
Caregiver
Heron Companions
Drexel Hill, PA
12.2020 - 05.2021
- Fostered emotional well-being through companionship for clients
- Prepared nutritious meals and assisted with meal planning
- Facilitated daily routines and addressed clients' individual needs
Caregiver
Haleia Home Care Agency
Ridley, PA
07.2019 - 09.2019
- Assisted elderly clients with daily activities and personal care
- Provided essential support to clients for daily living activities, enhancing their quality of life
- Created and upheld a safe, comfortable environment for clients, promoting well-being and independence
Sales Associate
Old Navy
Springfield, PA
09.2018 - 04.2019
- Delivered exceptional customer service by actively engaging with customers and addressing their needs.
- Guided customers in clothing selection to enhance shopping experience
- Processed transactions accurately to ensure customer satisfaction
- Organized and maintained department to ensure a welcoming environment
Advocate
Edmacy Home Care
Darby, PA
03.2019 - 03.2019
- Increased awareness of agency offerings through targeted outreach efforts
- Shared detailed service information with potential clients, enhancing understanding of offerings
- Promoted new home care agency, building relationships within local community
Tutor/Camp Counselor
Fresh Start Program
Darby, PA
02.2018 - 08.2018
- Tutored children in various subjects, enhancing their academic performance and confidence
- Guided and supported children during camp sessions, fostering personal growth and teamwork
- Supervised and led activities for summer camp participants
- Collaborated with team to plan and organize engaging events for summer camp participants
Education
Bachelor of Science - Human Services
Lincoln University
Pennsylvaina12-2026
GED -
Penn Wood High School
Lansdowne, PA06-2019
Associate's degree -
Delaware County Community College
Media, PASkills
- Autism support
- Neurodevelopmental support
- Special education support
- Direct support
- Care plans
- Mental health support
- Child welfare
- Patient care
- Home Care
- Caregiving
- Senior Care
- Alzheimer's care
- Dementia Care
- Child development
- Childcare experience
- Early childhood education
- Tutoring
- Communication skills
- Time management
- Leadership
- Supervising experience
- Classroom management
- Classroom experience
- Student engagement
- Janitorial experience
- Meal Preparation
- First aid
- Computer skills
- Cash Handling
- Customer Service
- Customer service
- Typing
- Customer service
- Typing
- Hospital Experience
- Classroom management
- Behavior management
- Supervising experience
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- First Aid Certification
- Present
- CPR Certification
Additional Information
- SUMMARY OF SKILLS
- Effective communication and interpersonal skills
- Interest in helping others
- Able to work with diverse individuals
- Accepting of responsibility
- Took a course to have my CPR and home health aid to be able to work to health care agencies.
Accomplishments
- The Society for Collegiate Leadership & Achievement (SCLA)-2026
- Dean's List- Lincoln University of Pennsylvania
Timeline
ABA Counselor
Melmark
10.2026 - Current
Residential Counselor
Merakey
01.2026 - Current
PCA Personal Care Assistant
Delta-T Group
03.2025 - Current
Caregiver
Casmir Care Services
11.2023 - Current
Caregiver
Keystone First
06.2023 - Current
Caregiver
Edomight
06.2022 - Current
Caregiver
Shalom Home Care
12.2021 - Current
Caregiver
Right At Home
12.2020 - Current
Caregiver
Heron Home Health
12.2020 - Current
Caregiver
Heron Companions
12.2020 - 05.2021
Caregiver
Haleia Home Care Agency
07.2019 - 09.2019
Advocate
Edmacy Home Care
03.2019 - 03.2019
Sales Associate
Old Navy
09.2018 - 04.2019
Tutor/Camp Counselor
Fresh Start Program
02.2018 - 08.2018
Bachelor of Science - Human Services
Lincoln University
GED -
Penn Wood High School
Associate's degree -
Delaware County Community College