ZSAMECE HUNTER
Garner,NC
Summary
Dynamic hospitality professional with extensive experience in the Marriott portfolio, specializing in guest relations and team leadership. Demonstrated expertise in budget management and conflict resolution has led to improved operational efficiency and customer satisfaction. Proficient in recruitment and training, driving a high-performance culture within diverse teams. Passionate about leveraging skills to elevate the guest experience further.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Sheraton Chapel Hill
Chapel Hill, NC
08.2023 - 03.2025
- Oversee the daily operations of the hotel to ensure smooth and efficient functioning
- Manage and supervise staff across multiple departments, including the front desk, housekeeping, Food and Beverage, and maintenance teams.
- Develop and implement strategies to maximize revenue and occupancy rates.
- Manage the hotel budget, track expenses, and ensure financial goals are met.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Conduct regular inspections of rooms, common areas, and facilities to ensure quality standards are maintained
- Train and mentor staff to provide exceptional customer service, and uphold brand standards.
- Serve as Manager on Duty (MOD) in the absence of the General Manager
- Conduct regular staff meetings to update team on hotel policies, guest feedback, and objectives.
Operations Manager
Concord Hospitality Enterprises Company
Raleigh, NC
08.2022 - 05.2023
- Led daily meetings with front desk and housekeeping teams to discuss arrivals, guest requests, and operational challenges
- Coordinated weekly staff schedules, accommodating the hotel's ongoing and seasonal needs
- Managed guest complaints and implemented solutions, including offering complimentary services to resolve issues
- Conducted room and facility inspections to ensure cleanliness and maintenance standards
- Supervised a team of front desk agents and provided guidance in issue resolution
- Assisted with recruitment, conducting interviews, and managing the hiring process for new employees
General Manager
Four Points by Sheraton
Raleigh, NC
06.2018 - 04.2022
- Directed the recruitment, training, and supervision of hotel staff to ensure optimal guest service
- Managed the hotel's budget, including reconciling financial reports and preparing contracts for new projects
- Monitored staff performance and conducted annual performance evaluations.
- Developed and implemented strategies to resolve guest complaints, improving customer satisfaction
- Scheduled and organized department meetings and workshops to improve operational efficiency
Housekeeping Inspector
Aloft Hotels
Raleigh, NC
01.2016 - 03.2018
- Conducted full inspections of guest rooms and bathrooms to ensure brand compliance and cleanliness
- Managed inventory and ordered cleaning supplies as needed
- Supervised common areas such as the lobby and pool, ensuring cleanliness and guest safety
- Provided leadership and mentorship to newly hired employees, promoting teamwork and high standards
Team Leader (Collections)
IBM
Raleigh, NC
01.2015 - 01.2017
- Led a team in monitoring aging accounts and initiating contact with customers regarding delinquent balances
- Negotiated payment plans and maintained accurate records of all collection efforts
- Utilized historical data to assess account status and ensure efficient collections processes
- Ensured timely follow-up on payment arrangements and updated daily collection notes
Administrative Assistant
Highly Favored Transport
Raleigh, NC
01.2011 - 07.2015
- Provided administrative support to the team, including processing payroll and maintaining spreadsheets
- Coordinated staff meetings, training workshops, and customer issue resolution
- Managed communication with customers regarding scheduled automobile pick-ups and deliveries
- Prepared monthly financial reports, reconciling cash, checks, and credit card payments
- Dispatched drivers to meet daily delivery needs for company
Education
Power Up Management Training
Marriott
10-2024
EMPOWER: Growing The Guest Experience
Marriott
10-2023
Operational Excellence -
Marriott
09.2019
Medical Billing I & II -
Vision Medical Billing Services
Raleigh, NC10-2018
High School Diploma -
Bonner Academy
Raleigh, NC06-2006
Skills
- Customer Service Excellence
- Guest relations
- Expense reporting
- Team Leadership & Staff Development
- Time and Performance Management
- Recruitment & Training
- Budget Management & Financial Reporting
- CRM & PeopleSoft Expertise
- Payroll & QuickBooks
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Conflict Resolution & Problem Solving
- Hospitality & Administrative Support
- Team leadership
Military
United States Air Force Veteran
Timeline
Front Office Manager
Sheraton Chapel Hill
08.2023 - 03.2025
Operations Manager
Concord Hospitality Enterprises Company
08.2022 - 05.2023
General Manager
Four Points by Sheraton
06.2018 - 04.2022
Housekeeping Inspector
Aloft Hotels
01.2016 - 03.2018
Team Leader (Collections)
IBM
01.2015 - 01.2017
Administrative Assistant
Highly Favored Transport
01.2011 - 07.2015
Power Up Management Training
Marriott
EMPOWER: Growing The Guest Experience
Marriott
Operational Excellence -
Marriott
Medical Billing I & II -
Vision Medical Billing Services
High School Diploma -
Bonner Academy
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