Zsa'Nay Anderson
Residential Aide
New York,NY
Summary
Dynamic case manager with a proven track record at Breakingground, adept at comprehensive patient management and emotional support. Skilled in problem-solving and documentation, I successfully enhanced client outcomes through personalized care plans and effective communication, ensuring clients accessed vital resources while maintaining professional boundaries.
Professional with strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Residential Aide
Bowery Residents Committee
08.2024 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Monitored and assisted residents through individual service plans.
- Supported needs of 200+ residents under long-term care.
Case Manager Intern
Mercy Drive
05.2023 - 08.2023
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Enhanced client satisfaction by developing personalized care plans tailored to individual needs.
- Monitored progress towards service plan goals.
- Administered and tracked client service payments.
Case Manager
Breakingground
09.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Networked across Manhattan to build new connections and make initial contacts with prospects.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
- Provided applicants with Public Assistance, shelter and housing information and advice.
Billing Representative
Charter Communications, Spectrum
04.2022 - 10.2022
- Reviewed and solved account and billing discrepancies.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Coordinated with the IT department to troubleshoot and resolve technical issues affecting the billing system, restoring optimal functionality in a timely manner.
- Handled account payments and provided information regarding outstanding balances.
- Deescalating irate customers using empathy and compassion. Making sure clients were understood, but also aware of the company rules needed to be followed.
Shift Manager
Backyard Burgers
01.2020 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
Education
Associate of Applied Science - Human Resources
Belmont Abbey
Belmont NC08-2022
Skills
- Comprehensive patient management
- Safety awareness
- Professional boundaries
- Emotional support
- Transportation assistance
- Activity planning
- Problem-solving
- Case management
- Active listening
- Organization and multitasking
- Documentation and reporting
- Positive attitude
- Case documentation
Certification
- CPR Certified
- PCA Certified
- First Aide
- Narcan Certified
- Crisis Prevention Certified
- Food Handlers Certified
Languages
English
Native or Bilingual
Timeline
Residential Aide
Bowery Residents Committee
08.2024 - Current
Case Manager Intern
Mercy Drive
05.2023 - 08.2023
Case Manager
Breakingground
09.2022 - 05.2023
Billing Representative
Charter Communications, Spectrum
04.2022 - 10.2022
Shift Manager
Backyard Burgers
01.2020 - 05.2022
Associate of Applied Science - Human Resources
Belmont Abbey
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