Summary
Overview
Work History
Education
Skills
Timeline
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Zsaneen Kennedy

Vancouver,WA

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

VIP Coordinator

POIC + RAHS
Portland , Oregon
03.2021 - 02.2022
  • Implemented prevention services focused on identifying violence and related topics that impact Youth.
  • Supported youth in developing positive coping skills from strengths-based perspectives.
  • Coordinated and collaborates with Mental Health Counselor, Employment department, and Teachers to ensure students success.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Documented case management efforts, and update individual case files.
  • Weekly facilitation and curriculum development.
  • Supported caseload of 60 plus students throughout RAHS High schools.
  • Develop trusting relationships with youth.

Retention Case Manager

Transition Projects
Portland, OR
07.2019 - 11.2020
  • Assisted in development and implementation of individual goals and objectives to attain stability, housing and ultimately self- sufficiency.
  • Addressed barriers to individual goals and objectives.
  • Scheduled, implemented and facilitated monthly retention meetings with Participants
  • Coordinated housing placement and retention services.
  • Conducted home visits and housing inspections.
  • Calculated, enter data and submitted monthly rent and utilities.
  • Maintained accurate, updated and comprehensive client files.
  • Maintained accurate and updated documentation of service using Service Point and Kintone.

Customer Service Associate

Pacificorp
Portland , OR
02.2019 - 07.2020
  • Assisted customers to service outages, restoration of electric and billing.
  • Provided advice to regulatory billing requirements and company processes.
  • Resolved disconnect or account delinquency issues.
  • Communicated with field personnel to process customer work orders.
  • Navigated through multiple computer software programs to address account information specific to customer inquiries.
  • Evaluated account and service histories to identify trends.
  • Handled over 85 calls per shift.

Parent Coordinator

Self Enahancement Inc.
Portland , OR
01.2016 - 12.2018
  • Acted as liaison between school staff, SEI staff and parents
  • Conducted home visits for incoming freshman participants
  • Facilitated monthly parent meetings and events
  • Provided information and referral services for Energy Assistance, Domestic Violence and Rental assistance to Community & Family Program department.
  • Supported Post High team with dissemination of information internal and external scholarships, FAFSA, and other activities associated preparing their student for college
  • Fostered positive relationships with students, families, and community
  • Trained new personnel
  • Prepared Monthly narrative reports
  • Entered monthly case notes, client assistance and event attendance into ETO data system

Church Administrator

New Hope Missionary Baptist Church
Portland , OR
01.2015 - 01.2016
  • Maintained and organized office area and vestibule.
  • Ordered and maintained office supplies and equipment.
  • Maintained church calendar.
  • Handled church correspondence and general office duties.
  • Created and updated membership rosters.
  • Sorted, opened and routed incoming correspondence.
  • Coordinated scheduling for weddings, baptisms and home goings.
  • Maintained and up-dated standard forms and ministry literature.
  • Assisted with preparing Annual Reports.
  • Composed internal memos and external correspondence.
  • Answered, responded to and transferred daily phone calls on multi-line phone system.

Housing Coordinator

Self Enhancement Inc.
Portland, OR
01.2008 - 09.2014
  • Responded to referrals in timely manner, completed intakes and assessment of client’s needs.
  • Conducted home inspections to identify safety issues and repairs.
  • Communicated regularly and effectively with client, service coordinators and service providers.
  • Coordinated team development activities and trainings.
  • Facilitated Rent Well Classes.
  • Facilitated Career Mapping workshops.
  • Identified and presented housing options for clients.
  • Maintained organized client case files and up to date case notes.
  • Maintained, updated client case notes.

Education

High School Diploma -

Jefferson High School
Jefferson, OR
06.1986

Some College (No Degree) - Pychology

Portland Community College
Portland, OR

Some College (No Degree) - Criminal Justice

ITT Technical Institute - Portland
Portland, OR

Some College (No Degree) - Lay Counseling

North Portland Bible College
Portland, OR

Skills

  • Computer Proficient
  • Organization
  • Customer service
  • Problem resolution
  • Verbal and written communication
  • Documentation Proficiency
  • Attention to Detail
  • Critical Thinking
  • Dependable and Responsible

Timeline

VIP Coordinator

POIC + RAHS
03.2021 - 02.2022

Retention Case Manager

Transition Projects
07.2019 - 11.2020

Customer Service Associate

Pacificorp
02.2019 - 07.2020

Parent Coordinator

Self Enahancement Inc.
01.2016 - 12.2018

Church Administrator

New Hope Missionary Baptist Church
01.2015 - 01.2016

Housing Coordinator

Self Enhancement Inc.
01.2008 - 09.2014

High School Diploma -

Jefferson High School

Some College (No Degree) - Pychology

Portland Community College

Some College (No Degree) - Criminal Justice

ITT Technical Institute - Portland

Some College (No Degree) - Lay Counseling

North Portland Bible College

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Zsaneen Kennedy