Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zsaquay Tinsley

Cleveland,OH

Summary

Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Bartender and Server

Meraki Bar
02.2025 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.

Bartender & Server

Topgolf Callaway
07.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Server

JACK Cleveland Casino
10.2019 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Richmond Heights High School
Richmond Heights, Ohio
05.2013

Skills

  • - Customer service excellence and problem resolution
  • - Sales, upselling techniques, and revenue optimization
  • - Leadership and staff development
  • - Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • - Inventory and supply management
  • - Time management and multitasking

Certification

  • - Certified Mixologist: Expertise in crafting cocktails and managing bar operations
  • - Certified Food Handler: Comprehensive knowledge of safe food handling and regulatory compliance

Timeline

Lead Bartender and Server

Meraki Bar
02.2025 - Current

Bartender & Server

Topgolf Callaway
07.2022 - 10.2024

Server

JACK Cleveland Casino
10.2019 - 12.2023

High School Diploma -

Richmond Heights High School

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