Summary
Overview
Work History
Education
Skills
Timeline
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ZsaTiera White

Carson,Ca

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Online Fitness & Nutrition Coach

ZsaTiera White
08.2015 - Current
  • Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Motivated participants through one-on-one instruction and positive feedback.

Gate Service Agent

Delta Airlines
09.2016 - 03.2020
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Self-motivated, with a strong sense of personal responsibility.

Barista Shift Lead

Starbucks
05.2012 - 08.2016
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Education

High School Diploma -

Carson Senior High School
Carson, CA
05.2010

Skills

  • Sales Expertise
  • Product and Service Sales
  • Senior Leadership Support
  • Business Development Understanding
  • Customer Service and Assistance
  • POS Transactions
  • Team Goals
  • Brand Awareness Generation

Timeline

Gate Service Agent

Delta Airlines
09.2016 - 03.2020

Online Fitness & Nutrition Coach

ZsaTiera White
08.2015 - Current

Barista Shift Lead

Starbucks
05.2012 - 08.2016

High School Diploma -

Carson Senior High School

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ZsaTiera White