Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ZSIRAI ENOCH

Phoenix,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

QuikTrip
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security to protect employees, customers.
  • Established team priorities, maintained schedules, monitored performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

FREELANCE MARKETING CONSULTANT

Freelancer
06.2022 - Current
  • Directed marketing plans for 5 + clients, across social channels TikTok, Instagram, Facebook, and Twitter. Proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
  • Monitors and responds to consumer reviews on the brand website, and Google reviews.
  • Identifies actionable consumer insights and provides recommendations to optimize brand marketing efforts.
  • Manages online community, engaging customers in both reactive and proactive conversations (including customer service inquiries).
  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Regularly updated and edited content for 5+ clients websites.
  • Created customized marketing materials to increase product awareness.

Marketing Assistant

MILLION DOLLAR TEACHER PROJECT
06.2020 - 08.2022
  • Developed and managed marketing strategies, plans, projects, tactics and core messages, make recommendations, identify opportunities, and leverage resources to achieve objectives and outcomes
  • Manage and coordinate the design and production of marketing collateral, campaigns, publications, web and social media, and other channels to execute strategic goals.
  • Assign tasks, monitor progress and negotiate solutions to ensure goals are met.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Wrote engaging and successful marketing, advertising, and website copy.

ASSISTANT MANAGER

T-MOBILE
03.2018 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Senior Mobile Expert

T-MOBILE, PHOENIX ARIZONA
06.2017 - 03.2018
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Arts - Mass Communication & Social Media Studies

Arizona State University
Phoenix, AZ
05.2020

Skills

  • Graphic Design
  • Staff Management
  • Customer Relationship Management
  • Closing and Contract Negotiations
  • Staff Supervision
  • Staff Training
  • Money Handling
  • Adobe Creative Suite
  • Customer Service and Satisfaction
  • Employee Performance Evaluations
  • Sales and Marketing
  • Product and Service Knowledge

Additional Information

  • COMMUNITY SERVICE , Black African Coalition, Secretary - Arizona State University DNC Presidential Fellows,Community Outreach – Biden Campaign

Timeline

Assistant Manager

QuikTrip
10.2022 - Current

FREELANCE MARKETING CONSULTANT

Freelancer
06.2022 - Current

Marketing Assistant

MILLION DOLLAR TEACHER PROJECT
06.2020 - 08.2022

ASSISTANT MANAGER

T-MOBILE
03.2018 - 02.2021

Senior Mobile Expert

T-MOBILE, PHOENIX ARIZONA
06.2017 - 03.2018

Bachelor of Arts - Mass Communication & Social Media Studies

Arizona State University

Similar Profiles

CREATE PROFILE
ZSIRAI ENOCH