Zsofia Gonzales
Trenton
Summary
Motivated and people-oriented professional with management and human resources experience, currently pursuing a degree in human resources. Skilled in employee relations, training, and conflict resolution. Adept at building strong relationships, supporting organizational goals, and creating positive workplace cultures.
Overview
7
7
years of professional experience
Work History
Team Lead
Sephora
Hamilton
09.2024 - Current
- Trained staff on sales strategies, product knowledge, and customer service, increasing team performance
- Managed conflict resolution, employee feedback, and disciplinary procedures.
- Led team in delivering exceptional customer service experiences.
- Oversaw daily operations to ensure compliance with company standards.
Human Resouce Assistant
KESZI
Kunszentmiklos
05.2020 - 01.2021
- Coordinated daily office activities to support team operations and efficiency.
- Assisted in processing documents and maintaining accurate records for projects.
- Helped organize employee engagement initiatives and training sessions
- Answer, screen, and forward incoming calls
Administrative Assistant
PILLE
Solt
05.2018 - 09.2019
- Managed incoming calls and directed inquiries to appropriate departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Conflict resolution
- Recruitment management
- Administrative support
- Employee relations
Timeline
Team Lead
Sephora
09.2024 - Current
Human Resouce Assistant
KESZI
05.2020 - 01.2021
Administrative Assistant
PILLE
05.2018 - 09.2019
Some College (No Degree) - Business Administration
Southern New Hampshire University
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