Zsuzsanna Pacziga
Woodside,NY
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service. Service-oriented with 10 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced dining areas, rooms. Familiar with training new staff how to complete work quickly.
Overview
8
8
years of professional experience
Work History
Club Lounge Supervisor
The Langham Hotel
New York, NY
03.2022 - 09.2022
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Cut spending through effective inventory management and supply sourcing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
In-Room Dining Attendant
The Langham Hotel
New York, NY
06.2018 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage
- Stayed up-to-date on menu changes to help customers make food choices.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Banquet Server, Bartender
The Langham Hotel
New York, NY
10.2017 - 06.2018
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Arranged linens and table settings according to seating plan and event theme.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Prepared serving and appetizer trays and set tables at diverse events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Banquet Captain, Server, Bartender
Supporting Cast
New York City, NY
02.2015 - 08.2017
- Supervised and mentored kitchen and serving staff.
- Increased bar revenue through development and marketing of featured cocktails.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Education
No Degree - English Language And Literature
Hunter College of The City University of New York
New York, NYNo Degree - Basic Computer
The New School
New York, NYHigh School Diploma -
Szász Ferenc Szakközép Iskola
Budapest, Hungary05.1992
Skills
- Multi-Tasking Skill
- Warm and Friendly
- Food and Beverage Service
- Guest Satisfaction
- Staff Motivation and Discipline
- Food Handling Standards
- Team Player
- Service Prioritization
- Order Accuracy and Delivery
- Production and Time Sequencing
- Brand Loyalty
- High-Volume Dining
- Complex Problem-Solving
- Suggestive Selling
Languages
Hungarian
Native or Bilingual
Timeline
Club Lounge Supervisor
The Langham Hotel
03.2022 - 09.2022
In-Room Dining Attendant
The Langham Hotel
06.2018 - 05.2022
Banquet Server, Bartender
The Langham Hotel
10.2017 - 06.2018
Banquet Captain, Server, Bartender
Supporting Cast
02.2015 - 08.2017
No Degree - English Language And Literature
Hunter College of The City University of New York
No Degree - Basic Computer
The New School
High School Diploma -
Szász Ferenc Szakközép Iskola
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