Zhadé McCrary
Lakewood,WA
Summary
Sales-Driven Leasing Consultant with 4+ years of success in fast-paced environments. Proven track record of converting prospects, driving occupancy, and delivering exceptional customer service. Strong relationship-builder with excellent communication, organization, and CRM and Elise proficiency. Highly motivated, dependable, and focused on exceeding leasing goals and supporting team success.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
207 East
WA
08.2025 - Current
- Provided exceptional customer service by welcoming and assisting prospective residents, current residents, and guests.
- Conducted professional property tours for prospects, investors, and secret shoppers, effectively highlighting community features and amenities.
- Managed and safeguarded confidential resident records, applications, and leasing documentation.
- Coordinated and supported resident events to promote community engagement and resident satisfaction.
- Ensured leasing office and model units were clean, organized, and presented according to company standards.
- Communicated daily operations, leasing priorities, and upcoming tasks with team members and management.
- Processed lease paperwork and handled large monetary transactions with accuracy, confidentiality, and compliance.
- Prepared units for showings, ensuring readiness and adherence to quality and presentation standards.
- Resolved complex resident and property-related issues efficiently and professionally.
- Created and maintained reports, charts, and documentation for residents, property management, and corporate teams.
- Maintained consistent communication with residents, prospects, vendors, and management via phone, email, and SMS.
Sales Team Lead (Supervisor)
Aerie
Tacoma, WA
05.2025 - 07.2025
- Executed store opening and closing procedures in full compliance with company policies and operational standards.
- Maintained visual merchandising standards by ensuring all apparel was properly folded, organized, and presented on the sales floor.
- Provided efficient and courteous customer checkout experiences while consistently promoting and enrolling customers in store credit card and loyalty programs.
- Oversaw inventory flow by accurately scanning and processing incoming and outgoing shipments in the stockroom.
- Managed employee timekeeping records and played a key role in recruitment, interviewing, and onboarding processes.
- Led and motivated sales associates to enhance customer engagement, maximize sales opportunities, and deliver exceptional service.
- Represented the store in company meetings and conference calls, effectively communicating updates and initiatives to the team.
- Prepared and submitted daily sales reports; ensured secure handling and delegation of bank deposits in alignment with company financial protocols.
Sales Associate
Michael Kors
Tacoma, WA
09.2024 - 03.2025
- Styled professional attire in line with brand standards and current fashion trends to enhance the customer experience.
- Managed daily store operations, including opening/closing procedures and maintaining a clean, organized environment.
- Delivered personalized customer service by addressing inquiries and offering tailored solutions.
- Merchandised the sales floor to optimize visual appeal and drive engagement.
- Shared product knowledge and promotions to elevate the shopping experience.
- Accurately processed sales transactions while safeguarding customer information.
- Handled inventory management, returns, and mail orders with precision.
- Collaborated with store leadership to coordinate product transfers and align operations.
Receptionist
MultiCare Lakewood Clinic
Lakewood, WA
06.2020 - 08.2021
- Created, maintained and entered information into databases.
- Maintained security by following procedures and controlling access.
- Took initiative to proactively address guest needs and answer questions.
- Directed guests in a professional, friendly and hospitable manner.
- Provided general support and assistance to stay in various clerical duties.
- Maintained a safe and clean reception area by complying with procedures, rules and regulations.
- Advocated for team bonding as it is important to know how to communicate well with others.
Nanny
Caregiver
Lakewood, WA
08.2015 - 06.2021
- Develop and implement age-appropriate activities to engage children in learning and play.
- Supervise children in a safe and nurturing environment.
- Establish and maintain positive relationships with children and their families.
- Monitor children’s activities to ensure safety and well-being.
- Assist with meal and snack preparation.
- Manage hygienic protocols.
- Maintain a clean and organized environment.
- Administer basic first aid when and if needed.
- Develop and implement behavior management strategies.
- Document children’s progress and discuss with guardians.
Education
Clover Park Technical College
Tacoma, WA01.2026
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Pierce College at Fort Steilacoom
Lakewood, WA01.2020
Skills
- Adaptable, reliable professional with strong communication and customer service skills in fast-paced property management environments
- Experienced in leasing and sales, including prospect qualification, lead generation, and closing techniques
- Skilled in conducting property tours, unit inspections, and property showings
- Knowledgeable in lease agreements, lease writing, and fair housing compliance
- Proficient in application processing, verification, and lease file management with strong attention to detail
- Experienced with cash handling, reporting, and administrative support
- Strong organizational, problem-solving, and time management abilities
- Proficient in CRM software, database management, and Microsoft Office
- Collaborative team player with experience in community engagement and event coordination
LANGUAGES
English
Some ASL
Timeline
Leasing Consultant
207 East
08.2025 - Current
Sales Team Lead (Supervisor)
Aerie
05.2025 - 07.2025
Sales Associate
Michael Kors
09.2024 - 03.2025
Receptionist
MultiCare Lakewood Clinic
06.2020 - 08.2021
Nanny
Caregiver
08.2015 - 06.2021
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Pierce College at Fort Steilacoom
Clover Park Technical College