Zachary Torres
Castle Rock,CO
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 4 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
5
5
years of professional experience
Work History
Field Supervisor
Restoration Builders Inc
Colorado Branch
04.2021 - 12.2021
- Hired and engaged a team of up to 6 sales reps at any given time throughout my time here
- Supervised field operations teams to complete projects and chieve or exceed goals within established timelines.
- Met with insurance adjusters on building sites to negotiate scope and cost of insurance work
- Developed and implemented effective strategies to maximize productivity and minimize costs through creating effective training, retention, and employee comraderie. Mentored team members in best practices through highly refined processes from years of repetition and well-known mentors
- Oversaw over $3 million in sales of exterior residential and commercial projects in2021 from April to December
- Worked with customers to resolve any issues with the company, employees, and insurance agents or adjusters
- Resolved customer complaints to maintain high rates of satisfaction and loyalty.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Bid/estimated, negotiated and proposed contracts for general contracting services to prospective customer for both residential and commercial construction management
- Evaluated performance and progress, and made proactive adjustments using Key Performance Indicators(KPIs)
- Built and nurtured relationships with customers and vendors to maximize profit potential and met with customers to resolve issues and build productive relationships.
- Presented daily, weekly and monthly performance reports to demonstrate team progress.
- Worked with subcontractors to develop rapport and maintain positive relationships with sales team
- Ensured compliance of safety protocols amongst crews and the sales team
- Monitored employee performance for compliance with regulations and policies.
Territory Sales Representative
Morton Buildings
New York To Pennsylvania(West Atlantic Region)
09.2020 - 03.2021
- Became highest earning new rep Within 6 months(among reps hired in the same month) and within 6 months we had the highest EBITDA in the Eastern States.
- Served customers with knowledgeable, friendly support at every stage of designing, pricing,purchasing and building their custom buildings.
- Became an expert in post-frame construction(wood and steel trusses) processes and construction project management
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Set and achieved company defined sales goals for myself and my region.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base while exhibiting a professional demeanor.
- Built relationships with customers and locally-based contractors to promote long term business growth in the different markets I served.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal q
- Worked with Building and Zoning Departments to ensure compliance and regulation with local ordinances.
- Designed, orchestrated, and supervised projects from start to finish
- This also included ensuring all trades were done properly and coordinated in the proper sequence to increase efficiency and profits
- Maintained relationship with crew, manufacturing facilities, and upper management to ensure a streamlined process.
- Worked with Construction Center Administrator to manage office and ensure our branch was exceeding gross sales goals
- Worked with engineering departments to ensure proper standards of building, taking into account snow loads, wind loads, sheer strength of individual materials, etc.
Sales Representative III
Legacy Restoration
Denver Metro Area
08.2018 - 02.2020
- I began in the restoration industry as a wet behind the ears door knocker and while there, I quickly progressed to become their top sales rep in the nationwide general contractor
- I brought in $1.7 million in residential restoration jobs in my first year, by door knocking
- Trained and mentored new sales representatives.
- damage, documenting any damage found, and writing a report that includes details of the damage
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Following insurance approval to repair/replace the damaged items, I would: 1
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Go through the entire scope of work with the
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- I was trained professionally by Rodney Webb's program and earned a "bachelor's in insurance restoration" and "sales management"
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
Roofer/Foreman
Progressive Roofing
Denver Metro Area
09.2017 - 07.2018
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Effectively led crews of up to 8 people and demonstrated considerable increases in productivity on those crews
- Certified to operate a rough terrain forklift and other types of aerial lifts.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Roofer
Colorado Commercial Roofing
Colorado Springs, CO
01.2017 - 09.2017
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Fabricated any and all sheet metal products necessary for single-ply, and sheet metal production crews
- Installed, repaired, and replaced single-ply, asphalt shingle, and sheet metal roofing systems
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Managed inventory of roofing supplies and materials.
- Cleaned up work areas upon completion of projects.
Roofer Apprentice
Jewett Roofing
Colorado Springs, CO
08.2016 - 03.2017
- Built TPO and PVC to low-slope commercial jobs, both new construction and re-construction
- Became certified in OSHA 10 safety course
- Learned how to identify leaks in and patch PVC, TPO, and rubber roofing systems.
- Repaired chimneys and other roof protrusions.
- Assisted with installation of gutters and downspouts.
- Learned how to correctly use/operate all hand and power tools used in metal and single-ply roofing
- Gained knowledge in roofing products, applications, techniques, as well as an understanding of the different dynamics in the construction industry
- I also have several years of experience in sales/customer service roles in both retail and clerical settings.
Education
Master of Science - Premedicine/Physycian Assistant Studies
Pennsylvania College Of Technology
WilliamsportHS diploma -
Selinsgrove High School
College Credit @ Penn State Affiliate -
Sun Area Technical Center
Skills
- OSHA 10 Hour Safety Certification
- Rough Terrain Forklift/Aerial Lift Certified
- Additional Information
- People Skills
- 1 Leadership - I played sports for 13 years, have been in leadership roles, and have 2 parents
- Regulatory Compliance
- Providing Warranties
- Technical Support
- Coordinate Team Operations
- Budget Development
- Operational Standards
- Job Assignments
- Key Relationship Management
- Site Inspection and Management
- Project Proposals
- Project Monitoring
- Administration and Management
- Schedule Development
- Project Scope Evaluation
- Site Documentation
Accomplishments
- Supervised team of 6-8 staff members.
- Fellow Business Owner and Entrepreneur
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Supervisor
Restoration Builders Inc
04.2021 - 12.2021
Territory Sales Representative
Morton Buildings
09.2020 - 03.2021
Sales Representative III
Legacy Restoration
08.2018 - 02.2020
Roofer/Foreman
Progressive Roofing
09.2017 - 07.2018
Roofer
Colorado Commercial Roofing
01.2017 - 09.2017
Roofer Apprentice
Jewett Roofing
08.2016 - 03.2017
Master of Science - Premedicine/Physycian Assistant Studies
Pennsylvania College Of Technology
HS diploma -
Selinsgrove High School
College Credit @ Penn State Affiliate -
Sun Area Technical Center