Zuania Batista-Molina
Altamonte Springs,FL
Summary
Hardworking and driven sales management professional, equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Collections Specialist
JPMorgan Chase, JPMorgan Chase & Co
2023.06 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Contributed to the development and implementation of risk ensuring a comprehensive approach to fraud prevention across all aspects of the organization...
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Lead Manager
Buckle
2023.04 - 2023.06
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement...
- Generated new business leads through networking events, referrals, and social media marketing efforts.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales lead
Express
2022.07 - 2023.01
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Built a reliable referral network by consistently exceeding client expectations, leading to increased revenue and client retention.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled cash register operations and customer transactions to process payments.
- Kept detailed track of sales and customer information in company system.
- Participated in store meetings and product training sessions to understand and sell items.
Merchandise lead supervisor
American Eagle
2022.02 - 2022.07
- Increased merchandise sales by implementing strategic product placement and visually appealing displays.
- Streamlined inventory management processes for better stock control and reduced waste.
- Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
- Established performance metrics to evaluate team success in achieving sales targets and providing excellent service.
- Implemented loss prevention strategies to reduce instances of theft and shrinkage within the store.
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Analyzed sales data to identify trends and opportunities for growth, making informed decisions on merchandising strategies.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Coordinated efficient workflow among team members by delegating tasks according to individual strengths and skillsets.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
Bra specialist
Victoria's Secret
2019.09 - 2022.02
- Enhanced store sales by effectively cross-selling complementary items and suggesting appropriate upsells.
- Improved customer satisfaction by providing personalized bra fittings and recommending suitable products.
- Assisted in maintaining a well-organized inventory, resulting in easier product location and streamlined shopping experiences..
- Collaborated with team members to create visually appealing merchandise displays that attracted potential buyers.
- Participated in ongoing training sessions to stay current on industry trends, new products, and fitting techniques.
- Handled customer inquiries with patience and professionalism, fostering trust and building lasting relationships.
- Processed transactions efficiently while ensuring accuracy in cash handling and order fulfillment.
- Responded to phone inquiries courteously while accurately noting customer information for follow-up communication or appointments.
- Assisted in training new associates on company policies procedures product knowledge fitting techniques enhancing overall team performance.
Crew member
Wendy's
2018.08 - 2019.08
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
License in Nail Technology -
Hollywood Institute of Beauty and Careers
Casselberry, FL01.2022
Diploma -
Deltona High School
Deltona, FL01.2019
Skills
- Industrious
- Self-Control
- Accountability to hold myself and others responsible
- De-escalating situations
- Effective Communication
- Professionalism and Ethics
- Adaptability and Flexibility
- Organizational Skills
- Multitasking Capabilities
- History Research
- Credit and Collections
- Active Listening Abilities
- Environmental Monitoring
- Team Oversight
- Call Center Experience
- Conflict Resolution Techniques
- Financial Management
- Goals and Performance
- New Hire Training
- Sales Experience
- Strong Negotiation Skills
- Teamwork Orientation
Timeline
Collections Specialist
JPMorgan Chase, JPMorgan Chase & Co
2023.06 - Current
Sales Lead Manager
Buckle
2023.04 - 2023.06
Sales lead
Express
2022.07 - 2023.01
Merchandise lead supervisor
American Eagle
2022.02 - 2022.07
Bra specialist
Victoria's Secret
2019.09 - 2022.02
Crew member
Wendy's
2018.08 - 2019.08
License in Nail Technology -
Hollywood Institute of Beauty and Careers
Diploma -
Deltona High School
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