ZUARYC ORTIZ
Pembroke Pines,FL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Freelance Administrative Assistant
J and J Ortiz Corp
Pembroke Pines, Florida
01.2021 - Current
- Serves as the primary point of contact for facilitating operational and administrative inquiries
- Maintains calendars and schedules to set appointments for the management team
- Assists in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
Work Study Assistant
CareerSource Broward
Hollywood, Florida
08.2019 - 08.2022
- Performed duties assigned by leadership
- Maintained an organized database of veteran's contacts for future outreach initiatives
- Supported organization initiatives through active participation in veterans outreach programs
- Showed commitment to always providing quality customer service
- Developed and maintained positive working relationships with Veterans, families, and community partners
- Conducted outreach activities to ensure that all eligible Veterans have access to available services.
Automated Logistical Specialist (92A)
United States Army
Hinesville, Georgia
01.2011 - 02.2012
- Maintained accurate records of all transactions using automated logistics systems
- Provided support for customer service inquiries related to logistic issues
- Ensured compliance with organizational policies concerning storage and distribution of supplies and materials.
Warehouse Clerk
United States Army
Pyeongtaek, South Korea
01.2009 - 06.2009
- Managed inventory levels by performing cycle counts regularly
- Processed orders accurately using computer-based systems for tracking inventory levels, pricing, and order status
- Inspected inventory items for defects and damage, ensuring quality control standards were met.
Receptionist
Red The Steakhouse
South Beach, Florida
01.2008 - 01.2009
- Answered phones professionally under organizational protocols
- Displayed a pleasant and professional voice and demeanor, positively representing the organization
- Maintained accurate records of all incoming calls, messages, and visitors.
Personal Assistance & Guest Services
Tides Hotel
South Beach, Florida
01.2007 - 01.2008
- Developed strong communication skills while working closely with other departments to ensure guest satisfaction
- Assisted guests with check-in and check-out processes including room assignments and payment collection
- Addressed customer complaints and provided timely solutions.
Fine Dining Head Server
Smith & Wollensky
South Beach, Florida
01.2006 - 01.2008
- Demonstrated ability to provide outstanding customer service and resolve customer complaints efficiently
- Handled cash, credit card, and other payment transactions with accuracy
- Developed and implemented strategies for increasing sales, profitability, and customer satisfaction.
Certified Trainer & Restaurant Server
Bubba Gump Shrimp Co.
Miami, Florida
12.2000 - 01.2005
- Provided superior quality service to ensure the highest satisfaction levels among guests
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries, and providing information about the restaurant's offerings
- Served as a positive role model and mentor for restaurant waitstaff.
Education
Master of Science in Hospitality Management -
Florida International University
North Miami, Florida08.2022
Bachelor of Science in Hospitality Management -
Florida International University
North Miami, Florida07.2020
Associate in Arts -
Broward College
Pembroke Pines, Florida08.2018
Skills
- Organizational Skills
- Office Equipment Operation
- Problem-Solving
- Strong Computer Skills
- Effective Communication Skills
- Leadership Skills
- Clerical Support
- Data Entry
- Administrative Support
Certification
- Automated Logistics Specialist, United States Army, Columbia, South Carolina, 05/2009, 10/2009
- US Army Combat Life Savers CRS, United States Army, 05/2010
Custom
- Spanish, Native
- English, Advanced
Custom
- National Defense Service Medal
- Army Service Ribbon
- Private Cathy Williams Award
- Leadership Award
Custom
S.O.B.E
Timeline
Freelance Administrative Assistant
J and J Ortiz Corp
01.2021 - Current
Work Study Assistant
CareerSource Broward
08.2019 - 08.2022
Automated Logistical Specialist (92A)
United States Army
01.2011 - 02.2012
Warehouse Clerk
United States Army
01.2009 - 06.2009
Receptionist
Red The Steakhouse
01.2008 - 01.2009
Personal Assistance & Guest Services
Tides Hotel
01.2007 - 01.2008
Fine Dining Head Server
Smith & Wollensky
01.2006 - 01.2008
Certified Trainer & Restaurant Server
Bubba Gump Shrimp Co.
12.2000 - 01.2005
Master of Science in Hospitality Management -
Florida International University
Bachelor of Science in Hospitality Management -
Florida International University
Associate in Arts -
Broward College
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