Zubaid Dean
Suva
Summary
Dynamic manager with a proven track record at Chicken Express Fiji Ltd, excelling in performance management and conflict resolution. Successfully enhanced team productivity and customer relationships while implementing innovative marketing strategies. Skilled in financial oversight and goal setting, driving significant improvements in operational efficiency and employee engagement.
Overview
8
8
years of professional experience
Work History
Manager
Chicken Express Fiji Ltd
11.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Salesperson
Taprobana Pte Limited
10.2018 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
IT Assistant
Creatik Designs
01.2018 - 08.2019
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Assisted with development of Software to fulfill program completion requirements.
- Generated project status reports for upper management review, demonstrating proficiency in Software.
- Installed and configured software and hardware.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
Education
No Degree - Accounting
Cuvu College
SigatokaCertificate in Customer Service Excellence - Customer Service
Fiji Nation University
Nadi10.2016
Skills
- Marketing
- Schedule preparation
- Key performance indicators
- Competitor research
- Goal setting
- Emergency response
- Financial records oversight
- Performance management
- Conflict resolution
- Trend analysis
- Disciplinary techniques
- Operations management
- Employee onboarding
- Time management
- Innovation management
- Staff management
- Complex Problem-solving
- Verbal and written communication
- Business administration
- Workforce management
Languages
English
Full Professional
Hindi
Native or Bilingual
Interests
Music, Reading Books, Adventurous Activities, Meeting new people, Watching Documentaries, Soending time with friends and family
Timeline
Manager
Chicken Express Fiji Ltd
11.2021 - Current
Salesperson
Taprobana Pte Limited
10.2018 - 09.2020
IT Assistant
Creatik Designs
01.2018 - 08.2019
No Degree - Accounting
Cuvu College
Certificate in Customer Service Excellence - Customer Service
Fiji Nation University