Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zubaida Nimer

Ann Arbor ,MI

Summary

Dynamic Sales Manager with a proven track record at Ann Arbor Brilliant, excelling in relationship building and exceeding sales goals. Skilled in Salesforce and bilingual in Arabic and English, I drive revenue growth through effective strategies and motivational team leadership, consistently achieving high client satisfaction and retention.


I previously worked in the retail banking industry for eight years, serving as an Assistant Sales Manager and a Business Banker. During that time, I was recognized as the number one Business Banker in the state of Michigan. I earned two incentive trips-to the Bahamas and the Caribbean-for consistently achieving and exceeding my monthly goals.

Overview

25
25
years of professional experience

Work History

Sales Manager

Ann Arbor Brilliant
12.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Talent Acquisition Operations Specialist

Flagstar Bank
08.2021 - 11.2024
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Managed administrative operations for background screening process, including I-9 compliance via BIG (Business Information Group) and E-Verify systems.
  • Ensured compliance with FCRA, Federal regulations, and immigration work visa sponsorship programs related to onboarding and employment eligibility.
  • Adjudicated and reviewed background screenings for all new hire candidates, ensuring timely decision-making.
  • Investigated and resolved onboarding issues, including rescinding offers for candidates failing pre-employment screening.
  • Monitored and reviewed all pending, renewal and expired immigration visas.
  • Provided guidance to employees and managers on HR matters related to Talent Acquisition.
  • Processed new hire paperwork, internal changes and HRIS updates in WD, while auditing pre-employment documentation for accuracy.
  • Acted as a liaison during onboarding, coordinating with HR, IT, and business units to ensure proper new hire setup (training, security access, hardware setup, etc...)
  • Initiated and monitored background investigations, tracking progress and addressing adverse correspondence when necessary.
  • Finalized a Workday manual to guide processes for new hires, internal changes, and rescinded hires.
  • Updated contracts and maintained effective communication with contractors and IT departments for seamless collaboration.
  • Compiled and distributed weekly Future Hire Report to designated managers and departments.
  • Prepared biweekly referral reports, delivering comprehensive updates to HR Director and Payroll.

Advertising Executive

Ann Arbor Brilliant
10.2014 - 07.2021
  • Managed confidential and sensitive information according to company security and privacy policies.
  • Built strong partnerships within the industry that resulted in increased collaboration opportunities for mutual benefit.
  • Managed and increased sales volume by building strong relationship with loyal customers.
  • Oversaw advertising contracts and renewals, ensuring timely and accurate management follow ups.
  • Effectively handled sporadic workloads while consistently achieving and surpassing sales targets.
  • Recognized customer needs, providing insightful explanations about promotional products.
  • Leveraged merchandising resources to maximize sales opportunities and drive revenue growth.
  • Conducted interviews, pre-screened candidates, and ensured completion of background and hiring requirements.
  • Facilitated New Hire Orientation programs and provided comprehensive training to support employees success.

Staffing Supervisor

Kelly Services
01.2013 - 09.2014
  • Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
  • Coordinated closely with human resources to ensure a smooth transition for new hires, from the interview process through their first days on the job.
  • Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
  • Facilitated conflict resolution between employees when necessary, fostering a positive work environment conducive to productivity and growth.
  • Conducted interviews, orientations, and selected qualified employees; prepared and distributed new employee orientation packages.
  • Completed company training and maintained compliance with I-9 requirements.
  • Operated independently across various branches and onsite locations with minimal supervision.
  • Traveled for recruitment meetings, onsite assignments, and career fairs.

Training and Development Associate

Istithmar World Capital
11.2007 - 04.2011
  • Designed, organized and directed orientation and training program with all new staff.
  • Identified training needs and developed content while evaluating existing programs.
  • Coordinate with the HR Director to prepare a Training Budget for each department o be approved by the CEO.
  • Organized all required training events and sessions as needed.
  • Provided managers feedback regarding training implantation.
  • Coordinates required in-house training and maintained updated library references.
  • Created forms, surveys, and a new employee kit for new hires.

Business Banker /Assistant Sales Manager

TCF Bank
03.2000 - 08.2007
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Increased client satisfaction by providing tailored financial solutions and personalized banking services.
  • Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
  • Enhanced customer retention through building strong relationships and addressing concerns promptly.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Promoted credit cars, paychex services, and other bank products to business customers through innovative marketing techniques.
  • Actively engaged in networking opportunities, including member in BNI Group, participation in the Chamber of Commerce events and sales calls.
  • Managed three branches and ensured of achieving monthly sales goals.

Education

Bachelor of Arts - International Business

Eastern Michigan University
Ypsilanti, MI
05-2008

Skills

  • Staff management
  • Goals and performance
  • Sales team training
  • Relationship building
  • Motivational skills
  • Salesforce
  • Workday
  • Lawson
  • Microsoft Office
  • KSN and Horizon

Timeline

Sales Manager

Ann Arbor Brilliant
12.2024 - Current

Talent Acquisition Operations Specialist

Flagstar Bank
08.2021 - 11.2024

Advertising Executive

Ann Arbor Brilliant
10.2014 - 07.2021

Staffing Supervisor

Kelly Services
01.2013 - 09.2014

Training and Development Associate

Istithmar World Capital
11.2007 - 04.2011

Business Banker /Assistant Sales Manager

TCF Bank
03.2000 - 08.2007

Bachelor of Arts - International Business

Eastern Michigan University

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