Zubaidah Mckay
Queens Village,NY
Summary
Dynamic leader with a proven track record at Burlington, enhancing team performance and exceeding revenue goals by implementing strategic supervision and training. Skilled in operations management and leadership, I excel in safety inspections and staff development, achieving significant performance improvements. Expert in fostering customer relations and driving brand growth through innovative marketing initiatives.
Overview
19
19
years of professional experience
Work History
Floor Manager
Burlington
Lawrence, NY
11.2019 - Current
- Assessed team member performance and developed improvement plans for weak points.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Fire Safety Director /Building Manager
Inner Force tots
Brooklyn, New York
09.2010 - 06.2019
- Managed all aspects of the school building, classroom, kitchen, maintenance, day and night staff, inventory and stock, and fire safety.
- Set each classroom to age-appropriate standards, material guidelines of ITERS, and ECERS.
- NYC Children's Services health and safety reports.
- Prepare the receiving report to submit to the accountant for payment.
- Fire safety responsibilities include inspecting the fire alarm system daily and checking the building to ensure there are no obstructions.
- Created a safety plan, lockdown procedures and codes, evacuation procedures, and a floor plan for each room.
- Conduct monthly fire drills with staff and children.
- Developed and implemented fire safety protocols in accordance with local, state, and federal regulations.
- Monitored compliance with all applicable laws, codes, standards, and regulations related to fire safety.
- Led fire safety briefings and training.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
- Developed hazard training programs for emergency response team.
Manager
Quality inn Hotel
Brooklyn, New York
01.2006 - 10.2008
- Managed a team of 15 professionals.
- Surpassed revenue goals in four consecutive quarters.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- I served as a mentor to junior team members.
- Trained new employees for front desk, housekeeping and Maintenance
- Created new processes and systems for increasing customer service satisfaction.
- Resolved customer issues.
- Certified fire safety director
- Book group rates.
- Formed great relationships with returning customers.
Education
Fire Science Institute -
John Jay
New York, United States01.2006
Criminal Justice -
Katharine Gibbs
New York, United States01.2004
Skills
- Operations management
- Safety inspections
- Supervision and training
- Leadership
- Staff training
- Department management
- Performance improvements
- Scheduling and planning
- Product presentation
Accomplishments
Served as key contributing member to Leadership team., Received 'Certificate of Appreciation' in 2013, 2014, 2015, 2016., Received consistently positive feedback from managers., Organized and supervised night cleaning crew., Established and met objectives for improving organizational effectiveness., Oversaw development and maintenance of the department's emergency response plan., Certified S95, Certified First AID CPR AED, Certified Mandated Reporter
Timeline
Floor Manager
Burlington
11.2019 - Current
Fire Safety Director /Building Manager
Inner Force tots
09.2010 - 06.2019
Manager
Quality inn Hotel
01.2006 - 10.2008
Fire Science Institute -
John Jay
Criminal Justice -
Katharine Gibbs
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