Zubair Warraich
Little Elm,TX
Summary
Experienced IT professional with a strong background in quality assurance for application development and Citrix administration. Distinguished 20+ year career in information technology, customer service, and retail management, consistently demonstrating reliability and dedication. Possesses the ability to quickly grasp and apply new procedures, highly organized and skilled in prioritizing tasks to meet deadlines. Thrives on adapting readily to new challenges and proven as a talented Team Leader, committed to enhancing employee satisfaction and driving business success. Known for dedication to employee training and development, with a diplomatic and friendly approach. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work History
Team Lead
Academy Sports & Outdoor
2023.04 - Current
- Provided prompt and friendly service to all customers
- Drove sales through exceptional customer service skills, sales techniques, and store knowledge.
- Oversaw special or ongoing process improvement projects
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
Digital Team Coach
Walmart Corporation
2021.12 - 2023.03
- Coordinated with department supervisors and management to test, implement, and maintain inventory and reporting systems
- Collaborated with associates to identify areas of improvement in monitoring and reporting
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
- Contributed to talent acquisition efforts by assisting in interviewing potential candidates, ensuring alignment with company values and desired skill sets for new hires.
- Ensured daily quotas and SLA reporting were completed
- Managed advanced P&L review on a monthly basis
- Provided support in selection, hiring, training, and evaluation of associates in WFM (Workforce Management) tool
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows.
Warehouse Shift Supervisor
Amazon
2020.10 - 2021.12
- Supported daily management of department duties, including labor allocation, meetings, job assignments, and communication
- Provided vacation coverage for Area Managers
- Ensured area performance through tracking, reporting, and feedback of associate performance
- Participated in Operational Excellence initiatives
- Assisted with production duties as needed
- Reviewed and updated SOP as required
- Ensured work area cleanliness and addressed safety hazards
- Coached associates on safe work practices.
Assistant Manager
Walmart Corporation
2015.04 - 2020.03
- Assisted in the development and implementation of Retail Store Operations Guide (RSOG)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Provided ongoing administrative support for retail operations
- Coordinated and conducted training and development sessions
- Ensured store security, cash processing, and compliance with procedures and policies
- Resolved customer complaints and issues.
Citrix Engineer
TCS (client: Cargill)
2014.06 - 2015.03
- Administered and supported 1300 Citrix server environments
- Implemented Citrix Rollup Pack and Feature packs
- Addressed escalated issues and conducted quality assurance testing
- Troubleshot printer and profile issues
- Supported a user base of 35,000+.
- Developed customized monitoring solutions to ensure real-time visibility into system performance, enabling swift issue identification and resolution.
- Implemented comprehensive disaster recovery plans to protect critical applications during potential outages or other unforeseen events, minimizing business disruption.
QA Tester
TCS (client: Wells Fargo Bank)
2012.01 - 2014.05
- Conducted functional testing of payment applications, including international and domestic wires
- Analyzed business requirements and developed test documentation
- Created test cases and executed manual testing
- Logged defects and reported test results
- Updated JIRA user stories with acceptance criteria and test results.
- Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
- Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
Quality Administrator
Tameer Microfinance Bank
2007.03 - 2011.11
- Managed electronic reconciliation of HR systems
- Prepared and documented test plans, test cases, and automated test scripts
- Resolved complex program problems.
- Conducted regular audits, identifying areas for improvement and implementing corrective actions promptly.
- Initiated process improvements that reduced waste, leading to cost savings without compromising product integrity or customer satisfaction levels.
Area Sales Officer
Shezan International
2002.04 - 2007.03
- Sought out innovative ways to increase product visibility in the market by collaborating with cross-functional teams on targeted campaigns or initiatives.
- Increased sales revenue by establishing strong rapport with clients and effectively presenting product benefits.
- Analyzed competitor activities to maintain a competitive edge in the market while identifying new opportunities for growth.
- Collaborated with marketing team to create impactful promotional materials, boosting brand awareness and customer interest.
Education
Bachelor of Arts -
Central University of Punjab
Lahore, Pakistan2007
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Schedule Management
- Operations Management
- Employee Evaluation
- Talent Acquisition
- Financial Acumen
- Problem-Solving
- Teamwork and Collaboration
Timeline
Team Lead
Academy Sports & Outdoor
2023.04 - Current
Digital Team Coach
Walmart Corporation
2021.12 - 2023.03
Warehouse Shift Supervisor
Amazon
2020.10 - 2021.12
Assistant Manager
Walmart Corporation
2015.04 - 2020.03
Citrix Engineer
TCS (client: Cargill)
2014.06 - 2015.03
QA Tester
TCS (client: Wells Fargo Bank)
2012.01 - 2014.05
Quality Administrator
Tameer Microfinance Bank
2007.03 - 2011.11
Area Sales Officer
Shezan International
2002.04 - 2007.03
Bachelor of Arts -
Central University of Punjab
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