Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zubair Zulfiqur

Zubair Zulfiqur

Goodyear,AZ

Summary

Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

11
11
years of professional experience

Work History

General Manager

AZ Summit LLC
Phoenix, AZ
12.2021 - Current
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Established policies for cash handling procedures to maximize security measures.
  • Resolved conflicts among employees in an effective manner.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assisted with kitchen preparation during peak times as needed.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Optimized profits by controlling food, beverage and labor costs.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Uber Partner

Uber
Phoenix, AZ
01.2014 - Current
  • life time total trips 34k.
  • Managed customer complaints professionally and courteously.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
  • Adhered to local driving laws while transporting passengers safely from point A to point B.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.

Education

High School Diploma -

Himali Boarding School
Kurseong, India
05-2005

Skills

  • Financial Administration
  • Distribution Management
  • Operations Oversight
  • Advertising and marketing
  • Sales
  • Schedule Management
  • Loss Prevention
  • Account Management
  • Vendor Sourcing
  • Service Quality Improvement
  • Quality Management
  • Expense Control
  • P&L Management
  • Supply Chain Management
  • Staff Supervision
  • Negotiation Skills
  • Customer Relations
  • PC Competent
  • Staff Training
  • Performance Evaluations
  • Leadership and team building
  • Labor Cost Controls
  • Staffing
  • Operations Management
  • Inventory Control
  • Profit and loss accountability
  • Purchasing

Timeline

General Manager

AZ Summit LLC
12.2021 - Current

Uber Partner

Uber
01.2014 - Current

High School Diploma -

Himali Boarding School

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Zubair Zulfiqur