Zubair Ahmad Shiekh
AL Mansoura Doha
Summary
Human Resources Executive with above 3 years of experience in corporate environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.
Overview
4
4
years of professional experience
Work History
Senior HR Executive
Genpact India Pvt. LTD.
2023.08 - 2024.03
- CV screening and shortlisting
- Sent interview invitations to shortlisted candidates
- Interviewing
- Onboarding management
- NHOs
- Managing the teams throughout the training period
- Collaborate with operations teams and management.
- Schedule and organize meetings.
- Maintain detailed record of past applicants including interview evaluation.
- Create talent pipelines with high potential candidates for future opportunities.
- Gather employee satisfaction feedback.
- Craft and post job advertisements on various social media platforms like Linkedin, Indeed and Naukri.com.
- Handled IT asset related queries from the employees and resolved them sooner
- Attendance management.
HR Coordinator
Amazon
2021.03 - 2023.08
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Held PHOs and NHOs for the new hires.
- Took employee calls to provide employment related queries.
- Transfer employee calls to other HR teams like IT and Payroll.
- Managed to help new applicants to take written assessment.
Customer Service Representative
Amazon
2020.06 - 2021.03
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately via, phone chat and email.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Education
B.Tech - Civil Engineering
Lovely Professional University
Jalandhar Punjab India2019
Skills
- Workplace conflict resolution
- Employee retention strategies
- Job advertisement on social media and sourcing through cold calling and referrals.
- Scheduling meetings, interviewing and attendance management.
- Strong Communication skills and email writing using MS Outlook.
- Team building activity planning
- Conducting training for new hire employees.
- Full cycle recruiting from initial sourcing and screening through offer negotiations, PHOs and NOHs.
- Learning and Development strategies.
Languages
Kashmiri
Native language
English
Proficient
C2
Hindi
Advanced
C1
Urdu
Advanced
C1
Timeline
Senior HR Executive
Genpact India Pvt. LTD.
2023.08 - 2024.03
HR Coordinator
Amazon
2021.03 - 2023.08
Customer Service Representative
Amazon
2020.06 - 2021.03
B.Tech - Civil Engineering
Lovely Professional University
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