Zubeda Chashmawala
Fremont,CA
Summary
Highly motivated and dedicated professional with extensive experience in healthcare, business management, and customer service. Possesses a strong background in medical assisting, operational management, and entrepreneurial ventures. Demonstrated ability to manage teams, improve operational efficiencies, and deliver exceptional patient care. Eager to leverage my diverse skill set in a dynamic healthcare setting to contribute to patient well-being and support the medical team in providing high-quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations
Virtual Hearing Solutions
Newark, CA
09.2019 - 01.2024
- Managed and trained over 100 medical assistants and staff for audiology testing in various settings
- Implemented strategies that significantly improved customer satisfaction scores
- Utilized technology platforms like Monday.com and CounselEar EMR system for data analysis and scheduling
- Engaged in weekly collaborations with management and audiologists for updates and strategy development.
Manager of Operations
In-Home Supportive Services
Fremont, CA
08.2018 - 07.2020
- Provided comprehensive care including medical, psycho-emotional, and physical support
- Ensured timely medication administration and transported clients to appointments and activities
- Maintained high standards of cleanliness and organized patient environments.
Business Owner
Nestle Toll House Cafe
Newark, CA
09.2015 - 08.2018
- Spearheaded daily operations, financial management, and strategic planning
- Developed and executed marketing strategies, enhancing customer engagement and competitive positioning
- Cultivated a positive work culture, significantly reducing employee turnover through effective management.
Business Owner
Treasure Island
Newark, CA
08.2013 - 09.2015
- Identified and recruited staff members, including managers and sales personnel. Established marketing strategies, such as social media campaigns, to promote the business. Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources. Ensured compliance with all local laws and regulations related to the business operations.
- Conducted regular meetings with employees to review progress toward company goals. Resolved conflicts between employees or customers promptly. Oversaw daily operations of the business and provided guidance when needed.
Education
Medical Assisting Certificate -
Unitek College
06.2020
Bachelor of Commerce -
Burhani College of Commerce and Arts
07.1989
Skills
- Medical procedures and patient care
- Administrative and operational management
- Strategic planning and performance improvement
- Data management and analysis
- Effective communication and team leadership
- Schedule management and revenue generation
- Multilingual: English, Urdu, Hindi, Gujarati, Marathi
- Administrative Management
- Business Forecasting
- Customer Service Management
- Inventory Management
- Sales Tracking
- Department Oversight
- Quality Assurance
- Program Administration
- Schedule Management
- Performance Improvement
- Problem-Solving
- Business Leadership
- Attention to Detail
- Active Listening
- Team Leadership
Certification
- CPR, BLS and AED Certified, 06/01/25
- CPR, BLS and AED Certified, 06/01/23
Timeline
Manager of Operations
Virtual Hearing Solutions
09.2019 - 01.2024
Manager of Operations
In-Home Supportive Services
08.2018 - 07.2020
Business Owner
Nestle Toll House Cafe
09.2015 - 08.2018
Business Owner
Treasure Island
08.2013 - 09.2015
Medical Assisting Certificate -
Unitek College
Bachelor of Commerce -
Burhani College of Commerce and Arts
- CPR, BLS and AED Certified, 06/01/25
- CPR, BLS and AED Certified, 06/01/23
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