Zubiar Mohammed

An Account Assistant is typically responsible for managing client relationships and driving revenue, especially in sales, advertising, SaaS, and marketing roles. The exact duties vary by industry, but most roles include a mix of sales, communication, and account management.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
• Organized data into multiple spreadsheets to streamline data.

• Perform audit allocation for team on daily basis through tool.
• Auditing cases (Calls & Emails) and checking for compliance and
  quality violations.
• Led team of 20 members while providing exceptional customer service in absence of Team Leader and Manager.
• Providing feedback to agents through dedicated web application and emails.
• Performing Internal Quality check for team and providing feedback through FMS (Feedback Management System).
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Collaborating with quality team members and department managers to implement procedural remedies.
• Performing activities like “Data Clean up, Consolidation of Data, Disputes responses, Calibrations, Internal QC, RCA, etc.
• Collaborating with Client discussions for clarification on Dispute responses for Business Review.
• Analyzing performance data of team and reporting to client on Weekly and Monthly basis.

• Received and reviewed incoming documents and materials.
• Provided first level of support for all customer inquiries through Phone and Chat support.
• Guiding users with troubleshooting steps depending upon issues.
• Installation and configuration of Virtual Private Network (VPN) on end user's computer.
• Diagnosing and resolving issues relevant to Microsoft Office 365.
• Create Incident tickets and assign to other resolver teams depending upon issue.
• Worked on Escalation Tickets and helped user to Route ticket to appropriate SAP Team.
• Well acquainted with Multi Tasking and data management.
• Assessed customer needs and made arrangements coordinating with Escalation team adhering to company policies.
• Good Knowledge in Incident Management.

• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Updated pricing and signage to complete product displays and educate
  customers.
• Designed displays to deliver interactive, engaging and memorable store
  experiences for shoppers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Worked with managers and advertising directors to optimize promotions.
• Monitored and analyzed sales records and consumer purchasing trends.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products

• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Updated pricing and signage to complete product displays and educate
  customers.
• Merchandised new stock to appeal to customers, grab attention and drive sales.
• Answered customer questions regarding store merchandise, department
  information and pricing.
• Designed displays to deliver interactive, engaging and memorable store
  experiences for shoppers.