Zuehane Fernandez
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Petitioner Preparer
Nevada Bankruptcy Attorneys
07.2023 - Current
- Document collection
- Using Excel and Microsoft word
- Redacting documents
- CRM knowledge
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conferred with clients and other involved parties to gather and track case information.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Examined financial statements and records to collect important details and verify calculations.
- Monitored transactions and customer behavior to identify signs of fraud.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Receptionist/Front Desk Office Manager
Simply Radiant
08.2018 - 07.2023
- Familiar with multiple EMRs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled office meetings and client appointments for staff teams.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Parts Sales Manager
Autozone
04.2016 - 03.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Created employee schedules to align coverage with forecasted demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Education
High school diploma -
Western High School
Las Vegas, NV05.2023
Skills
- Staff Management
- Time Management
- Sorting and Labeling
- Verbal and Written Communication
- Sensitive Information Handling
- Front Desk Operations
- Telephone Etiquette
- Fluency in Spanish
- Researching Skills
- Calendar Management
- Sales and Marketing
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Petitioner Preparer
Nevada Bankruptcy Attorneys
07.2023 - Current
Medical Receptionist/Front Desk Office Manager
Simply Radiant
08.2018 - 07.2023
Parts Sales Manager
Autozone
04.2016 - 03.2020
High school diploma -
Western High School
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