Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zugeily Santiago

St. Cloud

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreens in medication preparation and regulatory compliance. Adept at enhancing customer service and training new employees, ensuring efficient pharmacy operations. Recognized for maintaining accurate inventory and records management, while fostering a collaborative environment with healthcare professionals to optimize patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Kissimmee
04.2016 - Current
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Restocked shelves with new supplies of medications as needed.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Received payment from customers and processed credit card transactions when necessary.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Provided education materials about medications to patients upon request.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.

Sales Associate

Bath and Body Works
Orlando
11.2015 - 02.2016
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Door Greeter

Buffalo Wild Wings
Kissimmee
02.2015 - 02.2016
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Provided quality customer service with a friendly attitude.
  • Maintained clean and organized work area at all times.

Education

Pharmacy Technician

Ana G Mendez Orlando Campus
Orlando, FL
06-2016

Skills

  • Medication preparation
  • Data entry
  • Inventory management
  • Regulatory compliance
  • Prescription verification
  • Customer service
  • Employee training
  • Payment processing
  • Problem solving
  • Pharmacy operations
  • Pharmacy and customer records management
  • Drug utilization review
  • Drug inventory control
  • Medication therapy management
  • Confidentiality and HIPAA

Certification

  • State licensed by Pharmacy Board and certified by Pharmacy Technician Certification Board

Timeline

Pharmacy Technician

Walgreens
04.2016 - Current

Sales Associate

Bath and Body Works
11.2015 - 02.2016

Door Greeter

Buffalo Wild Wings
02.2015 - 02.2016

Pharmacy Technician

Ana G Mendez Orlando Campus

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