Zuguey Yahaira Candanoza
PHARR
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
13
13
years of professional experience
Work History
Tier1 Specialist
Contact Point360
10.2023 - Current
- Experience as a Tier1 floor support handling escalated calls, inbound calls, making outbound calls, resolving customer inquiries, providing technical support, and processing work orders providing prompt, accurate, and courteous service for every customer. Answer customers' questions regarding policies and procedures. Assist agents with guidance in handling difficult or complex problems, assisting in finding help to resolve reason for customers call or in resolving escalated calls.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Representative
Contact Point360
03.2023 - 10.2023
- Assist customers via telephone calls regarding their services. Report any concerns according to customer's needs. Provided information for customers concerning their accounts and reported requests to the proper department. Answered questions that customers had in regard to their accounts and outages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tax Preparer
Self-Employed
10.2022 - 03.2023
- Assisted customers requesting assistance with tax returns. Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances. Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns. Calculated form preparation fees according to return complexity and processing time required. Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion. Prepared and assisted in preparing simple to complex tax returns for individuals and small businesses.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
Loan Officer
Texan Credit Corporation
08.2019 - 11.2019
- Met with applicants to obtain information for loan applications and to answer questions about the process. Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Approved loans within specified limits, and referred loan applications outside those limits to management for approval. Explained to customers the different types of loans and credit options that are available, as well as the terms of those services. Submitted applications to credit analysts for verification and recommendation. Successfully handled bank deposits. Maintained good communication with co-workers and customers.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
Owner
Mi Boutique
12.2017 - 12.2018
- Provided exceptional customer service by helping customers purchase products. Kept records of out-going orders. Executed daily operations of promoting the business on social media. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Obtained merchandise from bins and shelves. Trained and managed 3 employees achieving significant improvements in their productivity. Completed order receipts.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Tax Preparer
Mega Tax
10.2016 - 04.2017
- Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances. Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns. Calculated form preparation fees according to return complexity and processing time required. Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion. Prepared and assisted in preparing simple to complex tax returns for individuals and small businesses.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
Customer Service Representative
Maximus
07.2012 - 09.2016
- Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer complaints, and comments, as well as actions taken. Notified customers of claim investigation results and any planned adjustments. Referred unresolved customer grievances to designated departments for further investigation. Completed application forms, prepared change of address records using computers. Conferred with customers by telephone in order to obtain details of complaints, status of applications and submit new applications when needed.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School GED -
Progreso High School
Progreso, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Accomplishments
- Achieved customer satisfaction by following company policies and procedures to resolve issue of escalated calls with accuracy and efficiency.
Hobbies and Interests
I have experience as a manager and in assisting customers including; answering phones, using a computer, copier, shredder and other office equipment. Bilingual in English and Spanish. Excellent communication skills.
Ability Summary
Experience as a Tier1 floor support, Clerical Work, Customer Service Representative, Tax Preparer and supervising and managing my own business. Bilingual in English and Spanish. Excellent communication skills. Work well with others and in a fast-paced environment and under pressure.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Tier1 Specialist
Contact Point360
10.2023 - Current
Customer Service Representative
Contact Point360
03.2023 - 10.2023
Tax Preparer
Self-Employed
10.2022 - 03.2023
Loan Officer
Texan Credit Corporation
08.2019 - 11.2019
Owner
Mi Boutique
12.2017 - 12.2018
Tax Preparer
Mega Tax
10.2016 - 04.2017
Customer Service Representative
Maximus
07.2012 - 09.2016
High School GED -
Progreso High School
Similar Profiles
Oscar RomeroOscar Romero
Digital Media Operator at Point360Digital Media Operator at Point360
Lisa BuckLisa Buck
Student Recruitment & Services Representative at Contact North/Contact NordStudent Recruitment & Services Representative at Contact North/Contact Nord
Thaison DesmoulinThaison Desmoulin
STUDENT RECRUITMENT AND SERVICES REPRESENTATIVE at Contact North | Contact NordSTUDENT RECRUITMENT AND SERVICES REPRESENTATIVE at Contact North | Contact Nord
ROBERTO PACHECOROBERTO PACHECO
Customer Solutions Agent at Charter ComunicationCustomer Solutions Agent at Charter Comunication
Anahi CazaresAnahi Cazares
Subway Artist at SUBWAY®RestaurantsSubway Artist at SUBWAY®Restaurants