Zuhair Allan
Citrus Heights,CA
Summary
Customer service and dispatch professional with experience managing high-volume emergency service calls in fast-paced environments. Skilled in on-call coordination, multitasking, and communicating effectively with customers during stressful situations. Strong phone presence with a proven ability to build trust, explain services clearly, and recommend solutions based on customer needs. Recognized for professionalism, reliability, sales ability, and maintaining positive customer experiences regardless of the situation or customer mood.
Overview
3
3
years of professional experience
Work History
Locksmith Technician
AID Locksmith
Sacramento, CA
07.2023 - 05.2026
- Diagnosed and repaired locks using advanced locksmith tools and techniques.
- Installed, rekeyed, and maintained various lock systems to ensure security compliance.
- Provided emergency lockout services, delivering prompt solutions to clients in distress.
- Assisted in training new technicians on best practices and safety protocols.
- Collaborated with team members to enhance workflow efficiency and service delivery.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Increased business revenue by upselling additional security products and services to clients during service calls.
Education
Associate of Science - Mechanical Engineering
Sierra College
Rocklin, CA06-2027
Skills
- Emergency dispatcher
- Fast learner and adaptive
- comfortable with working with calm and angry customers
- Automotive locksmithing
- Broken key extraction
- Mailbox lock replacement
Languages
English
Arabic
Native or Bilingual
Timeline
Locksmith Technician
AID Locksmith
07.2023 - 05.2026
Associate of Science - Mechanical Engineering
Sierra College