Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zuhal Alam

Campbell,CA

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Starbucks
Campbell, CA
06.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members effectively.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided leadership, insight, and mentoring to newly hired employees to provide knowledge of various company programs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure a smooth flow of operations.

Sales Associate

Macy's
San Jose, CA
09.2019 - 04.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing, and styling.
  • Provided accurate information about products, prices, and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered incoming telephone calls to provide store, product, and service information.

Assistant Teacher

International Kabul High School
Kabul, Kabul, Afghanistan
02.2018 - 03.2019
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Provided individualized instruction to students who needed additional assistance.
  • Supervised small group activities.
  • Supported student-led discussions and presentations.
  • Encouraged positive behavior with rewards and incentives.
  • Attended faculty meetings as requested by the lead teacher.
  • Prepared reports on student performance for administrators.

Education

Bachelor of Science -

San Jose State University
San Jose, CA
05-2026

Associate of Science -

West Valley College
Saratoga, CA
05-2023

Associate of Arts -

West Valley College
Saratoga, CA
05-2023

High School Diploma -

Afghan Turk International High School
12-2018

Skills

  • Cost Reduction
  • Task Delegation
  • Operations Management
  • Sales monitoring
  • Recruiting and interviewing
  • Employee Scheduling

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual
Turkish
Native/ Bilingual

Timeline

Assistant Manager

Starbucks
06.2021 - Current

Sales Associate

Macy's
09.2019 - 04.2020

Assistant Teacher

International Kabul High School
02.2018 - 03.2019

Bachelor of Science -

San Jose State University

Associate of Science -

West Valley College

Associate of Arts -

West Valley College

High School Diploma -

Afghan Turk International High School
Zuhal Alam