Zuhal Azizi

• Managed 47 families' cases, ensuring needs were met.
• Managed case documents and records.
• Tracked monthly expenses per family.
• Visited families to assess needs and provide support.
• Dropped off checks to vendors on behalf of families.
• Corrected project tracker for accurate information.
• Submitted project expenses to finance.
• Handled Amazon orders for 5 projects.
• Requested checks for clients, including rent assistance.
• Maintained detailed case notes for effective communication.
• Collaborated with multidisciplinary teams for tailored support strategies.
• Participated in professional development for best practices.
• Ensured compliance with regulations and confidentiality.
• Referred clients to appropriate agencies and organizations.
• Evaluated treatment plans against individual goals and healthcare standards.
• Assisted clients in navigating housing, legal services, and public benefits.

• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
• Developed and implemented customer service policies to enhance satisfaction.

Interpreting and translating legal documents for Afghan refugees (Farsi)
Utilizing Microsoft Office to schedule volunteer activities and develop training programs for Afghan refugees.
Overseeing intake and relocation process for Afghan refugees

• Supervise and monitor students' use of tools and equipment
• Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement
• Determine training needs of students or workers
• Modify existing databases and database management systems or direct programmers and analysts to make changes
• Train users and answer questions
• Review procedures in database management system manuals for making changes to database.