Zuharah Imani
Minneapolis,MN
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
3
3
years of professional experience
Work History
Outreach Worker
A Mother's Love
Minneapolis, MN
08.2023 - Current
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Represented the organization at various events throughout the year.
- Performed outreach activities at local schools in order to connect youth with available resources.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Met community outreach goals through lead generation and conversion.
- Gathered feedback from participants regarding their experiences with the program.
- Advocated for at-risk groups to find funding and resources.
- Provided assistance with basic needs such as housing, employment, healthcare.
Youth Leader
A Mother's Love
Minneapolis, MN
06.2023 - 08.2023
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Supported older youth in making positive behavior choices and took appropriate disciplinary measures.
- Conducted regular meetings with staff members to discuss strategies for improving program effectiveness.
- Encouraged youth involvement in community service projects which promote civic engagement.
- Implemented behavior management techniques designed to modify negative behaviors exhibited by participants.
- Promoted positive interactions between volunteers and older youth by strictly following safety guidelines.
- Promoted youth group resources through printed marketing material, email newsletters and social media campaigns.
- Coordinated outreach efforts targeting at risk populations within the local community.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
- Helped with advertising initiatives to recruit additional youth into programs.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Designed and executed volunteer events for entire youth ministry to give back to community.
- Participated in professional development opportunities related to working with adolescents.
Cashier
Hy-Vee
Maple Grove, MN
10.2020 - 05.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Paladin Career And Tech High School
Blaine, MN06.2022
Bachelor of Arts - Computer Animation
Full Sail University
Winter Park, FLSkills
- Fundraising Events
- Community Service
- Shepherding
- Strong Work Ethic
- Youth Activity Planning
- Crisis Management
- Active Listening
- Financial Management
- Service Leadership
- Time Management
- Enforcing Rules
- Relationship Building
- Conflict Resolution
- Emotional Support
- Effective Organization
- Community Outreach
- Event Planning
- Family Outreach
- Community Health
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Timeline
Outreach Worker
A Mother's Love
08.2023 - Current
Youth Leader
A Mother's Love
06.2023 - 08.2023
Cashier
Hy-Vee
10.2020 - 05.2021
High School Diploma -
Paladin Career And Tech High School
Bachelor of Arts - Computer Animation
Full Sail University
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