Zukaa Elkout
Shelby,NC
Summary
Highly organized and motivated Health Systems Management graduate with a strong foundation in healthcare operations, patient care coordination, and organizational efficiency. Adept at leveraging time management, problem-solving, and collaboration skills to improve healthcare delivery and enhance patient outcomes. Possesses a proven ability to work under pressure and adapt to evolving healthcare environments. Customer service experience in retail has honed interpersonal and communication skills, ensuring a patient-centered approach to care. Seeking an entry-level position where I can apply my healthcare management knowledge, analytical thinking, and commitment to operational excellence to support healthcare providers and enhance system efficiency. Eager to contribute to the growth of a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Nike Factory Store
10.2023 - Current
- Proactively assisted customers in locating items and suggested additional products to enhance sales without being intrusive, driving consistent sales growth.
- Supported the stocking and inventory process by organizing and replenishing merchandise following new shipments.
- Actively maintained a thorough understanding of current sales, promotions, payment policies, and security practices to ensure smooth transactions and enhanced customer satisfaction.
- Delivered exceptional customer service by greeting customers, assisting with product inquiries, and providing knowledgeable recommendations on merchandise.
Patient Access Specialist (floater)
CaroMont Medical Group
10.2024 - 05.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Cashier
Food Lion
09.2022 - 10.2023
- Maintained up-to-date knowledge of current promotions, store policies, and security practices to efficiently assist customers.
- Issued receipts, refunds, credits, and change, addressing any concerns related to transactions.
- Answered incoming calls, assisting customers with inquiries about products, services, and store policies.
- Attended team meetings to stay informed about upcoming promotions and events, contributing to the store's success.
- Greeted customers, answered questions, and provided excellent customer service to enhance the shopping experience.
Cook
La Bella Vita Restaurant
08.2021 - 08.2022
- Trained and supervised kitchen staff, ensuring proper preparation techniques and efficient kitchen operations.
- Managed inventory by monitoring stock levels of ingredients and placing orders as needed to avoid shortages.
- Resolved customer complaints regarding food quality, ensuring a positive dining experience.
- Adhered to strict food safety and hygiene protocols to ensure the safe storage, handling, and preparation of food items.
Teacher Assistant
Crest Middle School
10.2019 - 08.2021
- Assisted in facilitating small group instruction, adapting activities to meet the varying academic abilities of students.
- Supported teachers in creating and maintaining a safe, organized, and engaging learning environment for middle school students.
- Observed student performance, provided feedback, and helped monitor their progress toward academic goals.
- Collaborated with teachers to develop instructional strategies tailored to individual learning needs.
Education
Bachelor of Science - Health System Management
University of North Carolina at Charlotte
01.2024
Associates in Arts - Health Systems
Cleveland Community College
Shelby, NC01.2022
Skills
- Project Management
- Organization
- Teamwork
- Time Management
- Microsoft Office
- Effective Communication
- Critical Thinking
Certification
- Pharmacy Technician Course, Cleveland Community College, 2018
- Microsoft 365 Fundamentals, Microsoft, 2021
Languages
English
Arabic
French (basic)
Timeline
Patient Access Specialist (floater)
CaroMont Medical Group
10.2024 - 05.2025
Retail Store Associate
Nike Factory Store
10.2023 - Current
Cashier
Food Lion
09.2022 - 10.2023
Cook
La Bella Vita Restaurant
08.2021 - 08.2022
Teacher Assistant
Crest Middle School
10.2019 - 08.2021
Bachelor of Science - Health System Management
University of North Carolina at Charlotte
Associates in Arts - Health Systems
Cleveland Community College