Zukhraf Razzaque
New York,NY
Summary
Experienced district store manager driving productivity and customer engagement through operational improvements. Skilled in team leadership, profit optimization, and strategy implementation. Enhances store performance with effective employee training and development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Store Manager Trainee/ Store Manager
CVS pharmacy
New York, NY
12.2011 - Current
- Managed staff of 80+ sales associates 6 team leaders and 2 assistant managers
- Hired, trained, and evaluated personnel in sales and marketing
- Increased profits through effective sales training and troubleshooting profit loss areas
- Assigned employees to specific duties to best meet the needs of the store
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Generated repeat business through exceptional customer service
- Developed and maintained store policies and procedures
- Monitored store performance metrics, including sales, profitability and customer service ratings
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
- Performed regular audits to ensure compliance with company standards
- Recruited, trained and managed a team of 80+ employees
- Collaborated with other departments to coordinate promotional activities and events in-store
- Implemented strategies to increase customer satisfaction levels and build brand loyalty
- Established weekly and monthly goals for sales staff to achieve desired results
- Analyzed financial data to identify areas of improvement or cost savings opportunities
- Resolved customer complaints in a timely manner to maintain positive relationships with customers
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors
- Organized merchandise displays according to seasonal promotions or special events
- Worked closely with vendors to negotiate contracts for goods or services
- Ensured all safety protocols were followed at all times by staff members
- Conducted regular inventory counts throughout the year to maintain accurate records
- Built and maintained strong working relationships with team members
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
- Hired and trained positive, enthusiastic employees to boost talents of retail team
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Organized new stock for floor placement
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Increased store sales by cross-selling complementary items
- Organized and updated schedules to optimize coverage for expected customer demands
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action
- Executed merchandising strategies to support store sales growth
- Improved profitability by executing daily, weekly, and monthly floor plan changes
- Evaluated store performance and incorporated feedback to implement improvement plans
- Boosted company sales by developing and implementing strategic marketing approaches
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Managed inventory tracking and physical inventory counts to minimize loss
- Trained and mentored associates to teach daily tasks and procedures
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Monitored employee performance and identified performance gaps for corrective action
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Managed the processing of new hires and terminations in the payroll system
- Created training materials for new staff members on how to process payroll transactions accurately
- Reviewed timesheets for accuracy before submitting them to the accounting department
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year
- Built sales forecasts and schedules to reflect desired productivity targets
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings, and optimizing product turns
Store Manager
Duane Reade Pharmacy
New York, NY
11.2007 - 12.2011
- Directing the operations of 80 employees, including coaching, scheduling, and work assignments in addition to interviewing and hiring new candidates at the store level
- Managing entire store operations on a daily basis and briefing employees on daily marketing plans and corporate announcements
- Implementing in-store programs with incentives in order to achieve the highest level of store standards and customer service as per the company level
- Ordering and receiving merchandise, contacting vendors, checking the store plan grams and price changes for any updates, and daily review of the backroom
- Managing inventory, stock loss, and shrinkage
- Implemented internal programs in order to control them
Assistant Manager
Duane Reade Pharmacy
New York, NY
03.2006 - 11.2007
- Assist Store Manager in training and development of staff
- Overall management responsibility for the store in the absence of the store manager
- Responsible for financial performance, cash control, inventory, safety, customer service and management of entire staff
- Support Store Manager in the execution of the company in all initiatives
- Ensure compliance with applicable labor law, legal requirements, and company policy
- Ensure marketing initiative, plan program, and store conditions complain with the corporate standards
Education
Bachelor of Science - Computer Science & Engineering
Skills
Multi-Operations Management
Quality Control
Talented Multi-tasking
Problem-Solving
Complex Problem Solving
Budgeting and Finance
Payroll
Conflict Management
New Hire Onboarding
Negotiation
Financial Analysis
Schedule management
Customer Service
Sales plan implementation
Inventory Management
Vendor Management
Team Recruiting and Onboarding
Operating Procedures and Policies
Staff Training and Development
Time Management
Multitasking
Certification
scrum master I
Timeline
District Store Manager Trainee/ Store Manager
CVS pharmacy
12.2011 - Current
Store Manager
Duane Reade Pharmacy
11.2007 - 12.2011
Assistant Manager
Duane Reade Pharmacy
03.2006 - 11.2007