Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulaika Beco

Marketing
Stamford,CT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alpha Direct Agency
08.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Completed customer applications and updated records to reflect current information.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Generated Certificates of Insurance for the customers
  • New Business follow up to verify contact information, policy declarations
  • Gathered information from the caller to send them to the appropriate company for a quote.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Responded to customer requests for products, services, and company information.
  • Processed and recorded new policies and claims.
  • Collected premiums and issued accurate receipts in Hawksoft.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

Administrative Assistant

Gerbeco SRL
01.2018 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels .
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Set and improved standard operating procedures to oversee stock management and feeding schedules.
  • Recorded and documented information regarding medicine used, inventory and costs.

Administrative Assistant

Synergies Strategic Services
06.2012 - 03.2018
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled travel plans, coordinated with travel agency, prepared travel expense reports accordingly.
  • Initiated purchase requisitions.
  • Managed front office operations.
  • Organized and provided documents, reports and information to departments and external clients in an useful and well organized manner.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reached out to qualified referral candidates to obtain applications.
  • Scheduled and conducted 10 interviews each week.
  • Coordinated incoming job requisitions and applications.
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Education

Marketing Bachelor's Degree -

Pontificia Universidad Católica Madre Y Maestra

Skills

  • Multitasking
  • Microsoft literate, Word, Excel, Power Point
  • People Oriented
  • Customer Service
  • Product Knowledge
  • Paperwork Processing

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alpha Direct Agency
08.2022 - 10.2023

Administrative Assistant

Gerbeco SRL
01.2018 - 07.2022

Administrative Assistant

Synergies Strategic Services
06.2012 - 03.2018

Marketing Bachelor's Degree -

Pontificia Universidad Católica Madre Y Maestra

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