Zulaika Gonzalez
Charlotte,NC
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance. Excelled in problem-solving and attention to detail, significantly improving service delivery and operational efficiency. Skilled in cash management and customer service excellence, demonstrating a positive attitude and goal-oriented approach to driving results and fostering professional growth.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Marshalls
05.2020 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Manager Director
Trident
05.2020 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Conducted routine equipment checks, maintaining readiness for emergencies or rescue scenarios at all times.
Server
Link and pin
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Teller
Wells Fargo
01.2024 - 12.2024
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
Assistant Store Manager
Tmobile
01.2022 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Server
Red Lobster Restaurant
01.2018 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
GED -
Independence High School
Charlotte, NC02.2022
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Branch ATM Operation
- Multitasking
- Organizational Skills
- Customer service excellence
- Goal-Oriented
- Cash counting
photography, reading, or cooking
My interests include cooking, reading, and photography. I find serenity in these pursuits since they allow me to express my creativity. I am able to capture the beauty of the world in a single photograph, I gain information from reading works from many writers and I can use originality to combine various spices and recipes to create something delicious.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Link and pin
06.2024 - Current
Lead Teller
Wells Fargo
01.2024 - 12.2024
Assistant Store Manager
Tmobile
01.2022 - 07.2024
Customer Service Cashier
Marshalls
05.2020 - 09.2022
Manager Director
Trident
05.2020 - 09.2022
Server
Red Lobster Restaurant
01.2018 - 04.2020
GED -
Independence High School
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