Hi, I’m
Zulaima Rafael
Surgical Coordinator
Ft. Lauderdale,FL
Summary
Organized medical professional with extensive experience and strong background in surgical coordination. Known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
7
years of professional experience
Work History
South Florida Orthopedic Group
Surgical Coordinator
12.2020 - 03.2025
Job overview
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Coordinated with hospitals and surgical facilities to set up surgeries for multiple Orthopedic surgeons.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Obtained payments from patients and scanned identification and insurance cards.
South Florida Orthopedic Group
Referral Coordinator
07.2019 - 03.2025
Job overview
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
South Florida Orthopedic Group
Operations Support Administrator
12.2017 - 03.2025
Job overview
- Managed high call volumes while providing exceptional caller support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Met call guidelines for service levels, handle time and productivity while managing multi-line phone system.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Prepared and processed patient referrals and transfer requests.
Education
Hialeah High SchoolHialeah, FL
GED
06.2001
Skills
- Strong communication skills
- Insurance verification
- Pre-authorizations
- Medical terminology
- Multi-line phone proficiency
- Problem-solving skills
- Customer support
- Complaint resolution
- FLUENT IN SPANISH
- 60 WPM
- Proficient in Word, Excel, Outlook, Adobe
- Administrative support
- Strong Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
South Florida Orthopedic Group
12.2020 - 03.2025
Referral Coordinator
South Florida Orthopedic Group
07.2019 - 03.2025
Operations Support Administrator
South Florida Orthopedic Group
12.2017 - 03.2025
Hialeah High School
GED
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