ZULA M. FAGOT
Princeton,USA
Summary
Detail-oriented and knowledgeable Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational english, spanish abilities.
Overview
32
32
years of professional experience
Work History
Utility Arborist
Atlas Field Services
Miami, FL
04.2024 - 07.2024
- The field service Representative meets with the customer about vegetation growth touching power lines.
- Deciding if conditions are imminent for trees to be trimmed from power lines
- Reinspect work once the tree trimmers are done.
- Inspect and scope job for Mid Cycle and Preventative.
- Weekly Safety check on tree trimmers.
- Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
Medical Billing/Collections Agent
CNS GROUP MANAGEMEN T
Miami, FL
02.2022 - 04.2024
- Prepare and submit billing data and medical claims to insurance companies
- Prepared bills and invoices and documented amounts due for procedures and services.
- Call insurance for updates on pending claims.
- Work collection manages reports for denials and pending claims.
- Post insurance payments to patient accounts.
- Examining medical records for accuracy of medical coding and proper documentation of charges has been posted.
- Investigated and appealed denied claims.
- Help patients develop a payment plans.
- Followed all company policies and procedures to deliver quality work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Office Manager
ERIK VAN GINKEL, MD. (5+ employee venture)
01.2013 - 05.2021
- Management of a medical office, on a daily business and operational needs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Management of operational budget.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Manages office supplies, including ordering and maintaining inventory.
- Office errands and bank deposits.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Medical Billing Specialist/Vascular Specialty
CENTRIX HEALTH MSO, INC
Boynton Beach, FL
08.2019 - 03.2020
- Input all charges for procedures on a daily basis and verify documental for accuracy.
- Liaised between patients, insurance companies, and billing office.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Medical Billing and Collections, Coding Specialist
SOUTH DADE PRIMARY CARE
Miami, FL
01.2007 - 12.2012
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed collections claims for unpaid bills against estates of debtors.
- Mail out billing statements to patients.
- Prepare end-of-month reports.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Medical Office Manager
ERIK VAN GINKEL, MD. (5+ employee venture)
10.2004 - 12.2006
- Management of a medical office, on a daily business and operational needs
- Management of operational budget
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Manages office supplies, including ordering and maintaining inventory
- Develop and implement office policies and procedures.
- Office errands and bank deposits
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Agent
NORTHWEST AIRLINES - KLM
12.1999 - 09.2004
- Supervised checkpoints daily to ensure all FAA and security measures and safety procedures were followed and executed by passenger and flight crew, during the checkpoint process
- Ensured proper passenger check-in, boarding passenger, Baggage check-in, and gate agents, and verified required international and domestic documental
- Provided passenger service for all inbound flights in the US Customs area, Cleared International flights through US Customs, and checked baggage for connecting flights.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Surgical schedule Coordinator/Data charge entry
MIAMI EYE CENTER
01.1997 - 11.1999
- Manage and coordinate all surgical procedures for Patients and Physicians
- Manage all patient billing, posting billing charges to Manage Care Payers
- Posted payments to patient accounts.
- Flagged potential issues by monitoring timelines.
Adming Patient Finance Coordinator
South Miami Hospital
10.1992 - 12.1996
- Manage patient Insurance verification/prior authorization for inpatient admission
- Collect payments for inpatient accounts
- Updated paents' accounts/collected payments
- Manage the process of insurance payments through state healthcare.
Education
Bachelor of Science - Management, Supervision and Management
Miami-Dade College
Miami, FL04.2021
Certificate of Completion -
American Academy of Professional Coders (AAPC), Professional
Miami, FL04.2017
Physician-Based Medical Coding Course -
Apr 2017
Skills
- Medical Management
- Electronic Health Records
- Multi-tasking/ Time Management/Detail-oriented/Leadership/Empathetic/Decision-making
- Medical Billing/Collections
- Medical Terminology
- Effective communication on and organizational skills
- Data Entry
- Computer skills, Microsoft, Outlook,Teams
- Ten Key-Adding Machine/ Typing Skills
- ADDITIONAL
Timeline
Utility Arborist
Atlas Field Services
04.2024 - 07.2024
Medical Billing/Collections Agent
CNS GROUP MANAGEMEN T
02.2022 - 04.2024
Medical Billing Specialist/Vascular Specialty
CENTRIX HEALTH MSO, INC
08.2019 - 03.2020
Medical Office Manager
ERIK VAN GINKEL, MD. (5+ employee venture)
01.2013 - 05.2021
Medical Billing and Collections, Coding Specialist
SOUTH DADE PRIMARY CARE
01.2007 - 12.2012
Medical Office Manager
ERIK VAN GINKEL, MD. (5+ employee venture)
10.2004 - 12.2006
Customer Service Agent
NORTHWEST AIRLINES - KLM
12.1999 - 09.2004
Surgical schedule Coordinator/Data charge entry
MIAMI EYE CENTER
01.1997 - 11.1999
Adming Patient Finance Coordinator
South Miami Hospital
10.1992 - 12.1996
Bachelor of Science - Management, Supervision and Management
Miami-Dade College
Certificate of Completion -
American Academy of Professional Coders (AAPC), Professional
Physician-Based Medical Coding Course -
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