Zulayho Moshiyeva
BROOKLYN
Summary
Dynamic Medical Intake Coordinator with expertise in HIPAA compliance and patient confidentiality, honed at Boro Park OBGYN. Enhanced operational efficiency by implementing electronic health record systems and reducing appointment wait times by 20%. Proven problem-solving abilities and customer service management skills drive improved patient satisfaction and streamlined healthcare processes.
Overview
2024
2024
years of professional experience
Work History
Medical Intake Coordinator
Boro Park OBGYN
05.2020 - 08.2023
- Coordinated patient intake processes to ensure efficient scheduling and accurate record management.
- Implemented electronic health record systems to enhance data accuracy and streamline patient information retrieval.
- Managed insurance verification processes, ensuring timely authorizations for procedures and consultations.
- Trained new staff on intake protocols, improving overall team efficiency and patient service standards.
- Developed standardized forms and procedures, reducing errors in patient documentation and enhancing workflow consistency.
- Facilitated communication between medical staff and patients, addressing inquiries promptly to improve satisfaction rates.
- Monitored compliance with HIPAA regulations during patient interactions, safeguarding sensitive information effectively.
- Analyzed intake data trends to identify process improvements, contributing to enhanced operational efficiency within the department.
- Collaborated effectively with various interdisciplinary teams, including medical, nursing, and administrative staff, to ensure seamless patient care delivery.
- Reduced appointment wait times for patients by optimizing the scheduling system and coordinating with healthcare providers.
- Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
Receptionist
S&A Unified Home Care Inc.
2019 - 2020
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information exchange and collaboration.
- Maintained accurate records of incoming calls and messages, enhancing organizational efficiency.
- Implemented office procedures that improved workflow and reduced response times for client inquiries.
- Developed and maintained filing systems, contributing to improved document retrieval processes.
- Handled customer complaints with professionalism, fostering positive relationships and client satisfaction.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Membership Assistant Manager
Edith and Carl Marks JCH of Bensonhurst
2016 - 2019
- Assisted in managing membership onboarding processes to enhance member engagement and retention.
- Coordinated communication between departments to streamline membership services and improve operational efficiency.
- Developed training materials for new team members, fostering a collaborative learning environment.
- Implemented feedback mechanisms to gather member insights, driving service improvements based on their needs.
- Monitored membership database for accuracy, ensuring timely updates and compliance with organizational standards.
- Analyzed membership trends to inform strategic decisions regarding programming and outreach efforts.
- Organized membership events and initiatives, promoting community involvement and strengthening member relationships.
- Coordinated with finance department in managing billing procedures for memberships including invoicing accuracy.
- Conducted regular audits of member accounts to identify discrepancies or potential errors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Science - Liberal Arts And Sciences
Stella And Charles Guttman Community College
New York, NY06-2017
Skills
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Follow-up care
- Healthcare regulations
- Medical coding
- Patient scheduling
- Scheduling appointments
- Confidentiality
- Multi-line phone operations
- Problem-solving abilities
- Customer service management
- Accounts payable and receivable
Languages
Russian
Native or Bilingual
Timeline
Medical Intake Coordinator
Boro Park OBGYN
05.2020 - 08.2023
Receptionist
S&A Unified Home Care Inc.
2019 - 2020
Membership Assistant Manager
Edith and Carl Marks JCH of Bensonhurst
2016 - 2019
Associate of Science - Liberal Arts And Sciences
Stella And Charles Guttman Community College
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