Zulema Morales
Pasco,WA
Summary
Versatile and results-oriented professional with a background in HR and customer service, notably at Agricultural Services. Excelled in office administration and employee relations, enhancing team efficiency and workplace culture. Demonstrated strong problem-solving and organizational skills, achieving high customer satisfaction and streamlined hiring processes.
Overview
25
25
years of professional experience
Work History
HR Assistant
Agricultural Services
01.2015 - 10.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Housekeeper
My Self
03.2008 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Shift Manager
McDonald's
05.1999 - 08.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Newspaper Delivery Person
Tri Cities Herald
02.2009 - 12.2009
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
- Provided dependable delivery to designated delivery locations and accommodated special delivery requests.
- Delivered newspapers and flyers to about Number homes daily.
- Planned daily rounds and determined most efficient way to distribute newspapers.
Education
Secretary
Preparatoria Regional UDG
Cihuatlán Jalisco Mexico07.1997
Skills
- Office administration
- Employee relations
- Maintaining files
- Human resources administration
Timeline
HR Assistant
Agricultural Services
01.2015 - 10.2024
Newspaper Delivery Person
Tri Cities Herald
02.2009 - 12.2009
Housekeeper
My Self
03.2008 - 04.2020
Shift Manager
McDonald's
05.1999 - 08.2011
Secretary
Preparatoria Regional UDG
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