Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Zuleica Ramirez

Zuleica Ramirez

Long Beach,CA

Summary

Leader bringing over 10 years of progressive experience in Grooming and Daycare industry, adept at hiring, developing and leading strong teams. Dedicated Collaborative team player that excels in fast-paced environments. Motivated manager, offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Enthusiastic about empowering teams to help others. Accomplished in exceeding sales and service objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Grooming and Daycare Salon Manager

Gofetch
06.2016 - Current
  • Recruited, hired, managed and trained staff to offer grooming as well as daycare services for diverse animals.
  • Managed store inventory, tracking sales and adjusting prices accordingly, while creating new revenue streams through networking.
  • Coordinated with the pet owners to provide upmost grooming experience, that included detailed requests and best service
  • Aligned grooming services with brand promise for quality and customer care, handled complaints and directed traffic, managing appointments for over 15 groomers
  • Educated pet owners on the animal care insights, provided complimentary pet exam for signs of injury/illness and discussed personalized recommendations
  • Evaluated behavioral issues with pets to determine eligibility for the daycare, supervised staff and monitored group of 80 daycare dogs while assessing and taking precautions with pets for possible warning signs of aggression and signs of health issues.
  • Trained the daycare staff on injury prevention, gave regular presentations and coached the emergency situation procedures
  • Managed staff of up to 30 people, creating and managing schedule, assigning tasks, breaks & responsibilities while ensuring that safety protocols are being strictly followed
  • Achieved sales goals by upselling products to meet individual needs
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

Dog Groomer

GoFetch
06.2014 - 06.2016
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Breed cuts, bathing, brushing, nail cutting, ear cleaning, & teeth cleaning. Safety and well-being of pets.
  • Treated basic wellness issues such as superficial wounds and called Veterinarian assistance for more complex concerns.

Veterinarian Assistant

Long Beach Animal Hospital
01.2013 - 06.2014
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.
  • Performed catheterizations, ear flushes, enemas, intravenous feedings and other procedures.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Sterilized surgical equipment & prepped the surgery rooms

Kennel Attendant

Blue Cross Veterinarian Hospital
01.2012 - 01.2013
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Education

Associate of Science - Pre-Veterinary Medicine

Long Beach City College
Long Beach, CA
01.2012

Skills

    • Employee Relations
    • Project Management
    • Product Development
    • Recruitment and hiring
    • Business Development
    • Client Relations
      • Staff Collaboration
      • Employee Development
      • Loss Prevention
      • Compliance knowledge
      • Supply Management
      • Talent Recruitment

Certification

Animal Behavior College Pet - CPR & First Aid

Animal Behavior College - Certified Pet Groomer

Regional Occupational Program (ROP)


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Grooming and Daycare Salon Manager

Gofetch
06.2016 - Current

Dog Groomer

GoFetch
06.2014 - 06.2016

Veterinarian Assistant

Long Beach Animal Hospital
01.2013 - 06.2014

Kennel Attendant

Blue Cross Veterinarian Hospital
01.2012 - 01.2013

Associate of Science - Pre-Veterinary Medicine

Long Beach City College

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Zuleica Ramirez