Summary
Overview
Work History
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Zuleidy Pino

Miami Lakes,FL

Summary

Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Event Manager

USA Signature Events
Miami , FL
03.2017 - Current
  • Provided support to attendees before, during, and after the event as needed.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Prepared post-event reports summarizing attendee feedback and other key metrics.
  • Organized transportation schedules for staff members working at the event.
  • Created detailed timelines for the execution of each event.
  • Maintained relationships with existing partners while cultivating new ones.
  • Oversaw all aspects of event production from conception through completion.
  • Researched potential locations for upcoming events.
  • Collaborated with marketing teams to create promotional materials for events.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
  • Planned travel arrangements for speakers or VIPs attending the event.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Evaluated event performance metrics against established goals and objectives.
  • Assisted in developing strategies to increase attendance at events.
  • Served as primary contact person responsible for responding to inquiries about events.
  • Acted as a liaison between clients and vendors throughout the duration of an event.
  • Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
  • Developed sponsorship packages and pitched to potential sponsors, securing funding and in-kind support.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
  • Negotiated contracts with vendors, securing favorable terms and cost-effective services for event essentials.
  • Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
  • Managed accounts and worked to continuously develop new revenue from existing clients.
  • Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
  • Reserved space, equipment and personnel needed to facilitate events.
  • Monitored event trends and competitor activities, adapting strategies to maintain competitive edge.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.

Banquet Server

JW Marriott
Miami, FL
12.2018 - 05.2025
  • Set up stations for serving meals according to established guidelines.
  • Carried trays of food items from kitchen to dining areas.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Cleared away used plates and utensils following end of meal service.
  • Provided refills on drinks as requested by customers.
  • Served beverages and appetizers to guests in an efficient manner.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Communicated with chefs regarding any special requests from guests.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Served food and beverages to customers.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Shared thorough knowledge of menu items and cooking methods with customers.

Skills

  • Event planning
  • Budget management
  • Vendor negotiation
  • Logistics coordination
  • Project management
  • Customer service
  • Catering management
  • Issue resolution
  • Timeline management
  • Travel coordination
  • Supply management
  • Schedule management
  • Events planning trends
  • Audio-visual management
  • Managing events start to finish
  • Event evaluation
  • Vendor relationship management
  • Talent recruitment
  • File management
  • Transportation and logistics planning
  • Menu planning
  • Event staff management
  • Team mentorship
  • Guest management
  • Transportation and logistics coordination
  • Entertainment management
  • Company branding
  • Event products and services promotion
  • Client meetings
  • New business development
  • Supplier relations
  • Food service

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Awarded "Outstanding Employee" in 2019
  • Earned "golden key" Award for excellent work

Certification

  • ALCOHOL SAFETY TRAINING -Certification

• Food Handler Certificate

Timeline

Banquet Server

JW Marriott
12.2018 - 05.2025

Event Manager

USA Signature Events
03.2017 - Current

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Zuleidy Pino