Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zuleika Ambriz

Reno

Summary

I’m a highly organized and detail-focused Administrative and Escrow Professional with a strong background in regulatory compliance, data management, and client coordination. I excel at handling large volumes of transactions with precision while ensuring that everything runs smoothly and efficiently. I’m passionate about finding ways to streamline processes, support team growth, and enhance the overall customer experience, both internally and externally. With an optimistic approach and a creative mindset, I bring strong leadership skills and a solutions-driven attitude to both front-office and back-office environments.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Escrow Team Lead

Madison Management Services
02.2025 - Current
  • Oversaw team workload distribution and daily operations in a high-volume escrow department
  • Supported hiring and onboarding of new team members
  • Trained new team members, whether it was our international team or in-office, by relaying information on company procedures.
  • Provided regular reports and milestone tracking to upper management
  • Collaborated with clients and legal professionals to resolve discrepancies/ escalations
  • Assisted in improving internal procedures and documentation processes via creating S.O.Ps for the department
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Escrow Analyst

Madison Management Services
03.2021 - Current
  • Processed and reviewed escrow documents to ensure accuracy and compliance
  • Managed multiple escrow accounts simultaneously, prioritizing tasks according to deadlines and client needs.
  • Maintained up-to-date databases and ensured all documentation was audit-ready
  • Improved internal processes by contributing innovative solutions and streamlining workflows.
  • Resolved disputes between parties involved in transactions through effective negotiation and mediation skills.

Front Office Administrator

Madison Management Services
03.2020 - 03.2021
  • Managed front desk duties, incoming calls, scheduling, and visitor coordination
  • Maintained supply inventory and coordinated facility needs
  • Assisted with internal communication and supported team events and projects
  • Responded to inquiries from callers seeking information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.

Social Media & Data Liaison

Mario Murillo Ministries
05.2018 - 10.2019
  • Managed inbound communication and updated donor/event records
  • Assisted with content scheduling and social media posting
  • Supported logistics and planning for outreach campaigns
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.

Education

High School Diploma -

E.P. O. Homeschool
Reno, NV
07.2019

Skills

  • Office & Administrative Support
  • Executive Calendar & Email Management
  • Internal Communications & Scheduling
  • Front Desk & Visitor Relations
  • Data Entry & Document Management
  • Process Improvement
  • Event & Meeting Coordination
  • Microsoft Office Google Workspace
  • CRM Tools (Slack, Stampscom)
  • Attention to Detail
  • Conflict Resolution
  • Customer Focus

Certification

FDCPA Certified – Valid through 2025

Timeline

Escrow Team Lead

Madison Management Services
02.2025 - Current

Escrow Analyst

Madison Management Services
03.2021 - Current

Front Office Administrator

Madison Management Services
03.2020 - 03.2021

Social Media & Data Liaison

Mario Murillo Ministries
05.2018 - 10.2019

High School Diploma -

E.P. O. Homeschool

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Zuleika Ambriz