Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zuleika Colon

Paterson,NJ

Summary

Reliable School Bus Driver with background in safe transportation of school children. Experience includes strict adherence to rules and regulations, maintaining cleanliness of vehicle, and prompt reporting of any incidents or concerns. Strengths encompass effective communication with students, parents and school staff, along with ability to manage emergencies calmly. Previous work demonstrated commitment to student safety and well-being.

Overview

11
11
years of professional experience

Work History

School Bus Driver

Joshua Tours
Passaic, NJ
09.2021 - Current
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Inspected student's passes prior to boarding the bus.
  • Provided helpful directions and assistance to students during their ride.
  • Assisted with loading and unloading of passengers as needed.
  • Developed positive relationships with students through friendly interactions.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Communicated effectively with parents regarding student transportation issues.
  • Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
  • Complied with district policies and procedures concerning student discipline.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Ensured safety of students by following all traffic laws and regulations.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Operated motorized ramps and lifts to assist special needs students.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Reported accidents and completed required reports.
  • Learned and followed school transportation procedures.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Reported bus malfunctions or repairs needed.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.

School Bus Driver

D&M tours
Paterson, NJ
09.2017 - 07.2020
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Inspected student's passes prior to boarding the bus.
  • Provided helpful directions and assistance to students during their ride.
  • Assisted with loading and unloading of passengers as needed.
  • Developed positive relationships with students through friendly interactions.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Communicated effectively with parents regarding student transportation issues.
  • Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
  • Complied with district policies and procedures concerning student discipline.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Ensured safety of students by following all traffic laws and regulations.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Operated motorized ramps and lifts to assist special needs students.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Reported accidents and completed required reports.
  • Learned and followed school transportation procedures.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Maintained order among passengers and explained safety rules and hazards.
  • Reported bus malfunctions or repairs needed.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.

Customer Service Sales Representative

Home Depot
Passaic , NJ
03.2017 - 11.2019
  • Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
  • Gathered customer feedback and monitored satisfaction levels.
  • Provided guidance and support to customer service representatives.
  • Conducted regular staff training sessions on customer service policies and best practices.
  • Developed strategies for improving customer service processes and procedures.
  • Assisted with the development of new products or services based on customer feedback.
  • Analyzed data to identify trends in customer interactions.
  • Established relationships with customers through proactive communication initiatives.
  • Performed financial analysis related to the cost of providing customer service solutions.
  • Created reports detailing key performance metrics such as average response times and resolution rates.
  • Handled escalated customer inquiries, complaints, and disputes in a timely manner.
  • Generated ideas for enhancing the overall quality of customer service experience.
  • Managed daily operations within the department to meet efficiency targets.
  • Monitored team performance against established goals and objectives.
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and regulations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Store Manager

Family Dollar
Hackensack, NJ
03.2013 - 06.2016
  • Planned special promotions or discounts based on market trends.
  • Organized promotional events to increase product awareness.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Developed relationships with suppliers to negotiate better prices.
  • Managed daily banking activities such as deposits and withdrawals.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Implemented efficient systems for tracking stock movement.
  • Updated POS system with new products and promotional offers.
  • Developed strategies to maximize sales and profitability.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Formed and sustained strategic relationships with clients.

Education

High School Diploma -

Roosevelt High School
Yonkers, NY
06-2007

Skills

  • Vehicle inspections
  • Vehicle Maintenance
  • Passenger Assistance
  • Class-A driver
  • Incident Reporting
  • Emergency Procedures

Timeline

School Bus Driver

Joshua Tours
09.2021 - Current

School Bus Driver

D&M tours
09.2017 - 07.2020

Customer Service Sales Representative

Home Depot
03.2017 - 11.2019

Store Manager

Family Dollar
03.2013 - 06.2016

High School Diploma -

Roosevelt High School

Similar Profiles

CREATE PROFILE
Zuleika Colon