Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zuleika Hernandez-Abreu

Bridgeport,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Self-Employed

Zuly's Cleaning services
Stratford, CT
08.2019 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Front Desk Receptionist

Hope Healthcare
Stratford, CT
01.2019 - 08.2019
  • I was in charge of filling important documents.
  • Transferring phone calls to the correct department.
  • Organizing and assisting with orientation for new hires, along with helping with scheduling work for caregivers when they were Spanish speakers.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Handled incoming and outgoing mail and packages.
  • Maintained a clean and organized reception area to uphold company image.

Dental Assistant

Mulitple
Bridgeport, CT
04.2014 - 01.2019
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.
  • Educated patients on proper oral hygiene techniques and habits.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Laid out dental instruments and equipment before procedures.
  • Maintained a neat, clean and organized environment throughout the office.
  • Sterilized instruments according to established guidelines and protocols.

Cashier

International Farmers Market
Stratford, CT
09.2008 - 04.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Dental Assistant - Dental Assisting

Valley Medical
Bridgeport, CT
04-2014

Cna Training - Certified Nursing Assistant

Training Direct
Bridgeport, CT
11-2010

High School Diploma -

Central High School
Bridgeport, CT
06-2009

Skills

  • Spanish
  • English
  • Employee orientation
  • Microsoft Office
  • MS Office
  • Customer Relations
  • Interpersonal Communication
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Recordkeeping
  • Problem-Solving
  • Organization
  • Written Communication
  • Remote Office Availability

Languages

Spanish - Fluent

Timeline

Self-Employed

Zuly's Cleaning services
08.2019 - Current

Front Desk Receptionist

Hope Healthcare
01.2019 - 08.2019

Dental Assistant

Mulitple
04.2014 - 01.2019

Cashier

International Farmers Market
09.2008 - 04.2014

Dental Assistant - Dental Assisting

Valley Medical

Cna Training - Certified Nursing Assistant

Training Direct

High School Diploma -

Central High School

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Zuleika Hernandez-Abreu