Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zuleika Ortiz

Fayetteville,WV

Summary

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Able to interpret and always communicate complex policies and procedures to others and apply significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies. Results-driven, experienced senior level operations, distribution, production and process control professional. Offering wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and development of high-performing teams. History of establishing effective quality control and safety programs with strong background in building successful high-performing teams focused on production goals, safety and throughput. Experienced with union labor and collective bargaining.

Overview

14
14
years of professional experience

Work History

Operations Manager

SG360
02.2020 - Current
  • Oversees over 249 employees currently, training, mentoring.
  • Oversees over 62 accounts currently including schools, medicals, commercial customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Oversaw contractor selection of service work contract bids with various department supervisors.
  • Utilized resources to expand services within established budget.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

Senior Area Manager

Prestige Maintenance USA
03.2017 - 12.2019
  • Realigned procedures and daily protocols with changing business demands.
  • Analyzed production, quality control and maintenance reports to detect and address production problems.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.

Operations Manager

Lavariega Maintenance
Cleveland TN, TN
09.2015 - 12.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Area Manager

Diversified Maintenance Systems LLC
05.2010 - 06.2015
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Implemented new processes and procedures tactfully and passionately.

Education

Some College (No Degree) -

Yauco College
Puerto Rico

Skills

  • Performance monitoring
  • Contract Management
  • Marketing
  • Organizational Management
  • Consultative Sales
  • Customer Relationship Management
  • Operations Management
  • Staff Training
  • Market Growth
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

SG360
02.2020 - Current

Senior Area Manager

Prestige Maintenance USA
03.2017 - 12.2019

Operations Manager

Lavariega Maintenance
09.2015 - 12.2017

Area Manager

Diversified Maintenance Systems LLC
05.2010 - 06.2015

Some College (No Degree) -

Yauco College
Zuleika Ortiz