Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zuleika Reyes

Schaumburg,Illinois

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge Reserve at Hoffman Estates rental market for apartment properties and impressive financial management skills. Expert user of Word,Excel etc..

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Dayrise Residential
08.2023 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Communicated effectively with owners, residents, and on-site associates.

Front Desk Manager

Hampton Inn By Hilton
03.2019 - 03.2021
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Attended staff meetings and brought issues to attention of upper management.

Education

High School Diploma -

Manuela Toro Morice
Puerto Rico
05.2006

Skills

  • Account Management
  • Property Tours
  • Rent Collection
  • Application Verification
  • Customer Loyalty
  • Community Engagement
  • Fair Housing Policies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Consultant

Dayrise Residential
08.2023 - Current

Front Desk Manager

Hampton Inn By Hilton
03.2019 - 03.2021

High School Diploma -

Manuela Toro Morice

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Zuleika Reyes