Zuleika Rodriguez
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
08.2023 - 12.2023
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved 90% client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Insurance Agent
Affordable Insurance Of Texas
07.2021 - 05.2022
- Responded to 80 customer calls a day swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
La Salle Landscaping
01.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled 100% of all office meetings and client appointments for staff teams.
Education
GED -
Lincoln Academy
Houston, TX05.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Computer Proficiency
- Filing
- Documentation and Recordkeeping
- Appointment Scheduling
- Invoice Processing
- Meticulous attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
08.2023 - 12.2023
Insurance Agent
Affordable Insurance Of Texas
07.2021 - 05.2022
Administrative Assistant
La Salle Landscaping
01.2017 - 01.2020
GED -
Lincoln Academy
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