Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zuleika Rodriguez

2939 Sussex Place Drive Grove City,OH

Summary

Driven professional with extensive experience at Big Lots Distribution Center, adept in order picking, processing, and customer service. Excelled in roles requiring strong problem-solving skills and a positive attitude, enhancing customer satisfaction and streamlining merchandise workflows. Bilingual and proficient in data entry, consistently delivering results beyond expectations.

Overview

6
6
years of professional experience

Work History

Merchandise Processor

SURGE STAFFING BIG LOTS
08.2018 - 03.2020
  • Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
  • Picked orders, packed boxes and prepared shipments.
  • Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
  • Inspected items to check quality and accuracy against specifications.
  • Assisted in training new hires on merchandise processing procedures, contributing to a cohesive and efficient team environment.
  • Used warehouse management system and handheld scanners to document merchandise movements.

Returns Processor

Big Lots Distribution Center
03.2020 - Current
  • Unloaded, inspected, and stored damaged and returned products.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.

Customer Service

Big Lots Distribution Center
03.2020 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via, email.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Cdc Power Material Handler

Big Lots Distribution Center
05.2022 - Current


  • Operate production line equipment HMI, sort items on a conveyor belt.
  • Sorting through and removing damaged or defective items from the production line.
  • Looked at the camaras for jams or other issues in the production lines.



CLERICAL

Big Lots Distribution Center
04.2024 - Current

Maintain accurate records of incoming and outgoing shipments in compliance with company policies. Coordinate with various departments, such as production, to ensure all orders are processed efficiently.

  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

High School Diploma -

Jane Addams
Bronx, NY
06.2011

Skills

  • Order Picking and Processing
  • Customer Service
  • Data Entry
  • Report Preparation
  • Strong Problem Solver
  • Positive Attitude
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

CLERICAL

Big Lots Distribution Center
04.2024 - Current

Cdc Power Material Handler

Big Lots Distribution Center
05.2022 - Current

Returns Processor

Big Lots Distribution Center
03.2020 - Current

Customer Service

Big Lots Distribution Center
03.2020 - Current

Merchandise Processor

SURGE STAFFING BIG LOTS
08.2018 - 03.2020

High School Diploma -

Jane Addams
Zuleika Rodriguez